HitNSpin— player complaints: 32 in English

It’s not casino, it’s scam of clear water.The amount of documents which you need to provide bigger than money you can win there. It’s already 7 days as I’m waiting my withdrawal, and every day they asking me to provide something new. I’ll delete this as soon as I get my money.

Reason: Verification issues Here are the facts:On September 5, 2026, I made several withdrawals of 9 x CA$650 each. None were processed and they remained in "New" status. Subsequently, I rejected some withdrawals myself in an attempt to restart the process, but this did not change the fact that an additional CA$3135 was withdrawn on September 7. The balance is blocked for withdrawals.Between September 5th and 6th, I provided all the required documents: front/back photos of the card used for deposits (5584 90XX XXXX 4115), selfie with my ID, selfie with my ID and my open account, proof of connection.On September 6th, an agent confirmed to me that the documents were "already done and approved".On September 7, another agent claimed that the documents "had not been validated", contradicting previous validations.Between September 7th and 8th, the casino started asking again for the same documents already provided.On September 8th, I was asked to take a technically impossible photo: holding my ID, my credit card, and my phone displaying my account at the same time. I still managed to do it.As of today, I am pending **CA$9,200** in withdrawals, and the system is **no longer allowing any withdrawals**, despite a balance of CA$9,248.99. The withdrawal button is disabled and withdrawals remain blocked.The contradictions between agents, the repetitive requests, the impossible demands and the complete blocking of withdrawals suggest a strategy aimed at preventing the payment of funds.I ask Askgamblers:1. To examine the compliance of Hit'n'Spin's KYC procedures;2. To assess the contradictions between the agents;3. To intervene so that my withdrawals of 05.09.2026 (totaling $9,200 CAD) are processed without undue delay.I can provide all the screenshots and dated conversations.THANKS. --- Ответы в треде --- Isa012 • Canada 2 weeks ago As I already mentioned, I have not made any new deposits since August 31st. One positive point is that the RTP is excellent — I genuinely give credit for that. However, the way the system works is problematic. For example, if you withdraw $2,000 from a $3,000 balance, you are left with $1,000 available to play with, yet your balance still displays $3,000. This makes it extremely easy to exceed the actual available amount ($1,000). And if you do exceed it, the previously withdrawn CA$2,000 suddenly becomes available again without any action on your part — forcing you to submit a new withdrawal request. This mechanism is confusing and misleading. Secondly, all winnings are divided into small withdrawal tranches of CA$650. Since yesterday — and considering that my last withdrawal on Tuesday was supposedly rejected by the bank — I submitted withdrawals through two new different payment methods. Both remain “in process of verification .” Finally, as of today, my balance is CA$6,400, and I have not received anything since last week, except two CA$650 payments on September 9th. The situation remains unresolved. The support team themselves stated that withdrawals should not take more than 24 hours to process, yet nothing has been paid since last week. This delay and inconsistency are unacceptable. Isa012 • Canada 2 weeks ago Hello, I would like to provide an updated status regarding my complaint. My KYC verification is fully completed. It has now been 11 days since my withdrawals were submitted, and only two payments of CA$650 have been processed (a total of CA$1,300). No other withdrawals have been paid since last Thursday. During these 11 days, the funds from the withdrawals dated September 5th were spent and then won back again — it is always the same money from the same balance. Nothing has changed on my side. Every day, the balance moves and there is always a minimum amount available that could be processed. Yet the casino is not paying anything. This clearly shows that the issue is not with the funds, but with the way the withdrawals are being handled. This week, the casino informed me that one of my approved withdrawals was “refused due to a technical error,” even though it was sent to the exact same payment method that successfully received the first two CA$650 payments. This explanation is inconsistent and not credible. I have already initiated mediation with external complaint platforms due to the lack of progress and the unreliable handling of my withdrawals. As of today, CA$4,540 is still pending. I kindly request AskGamblers to keep the case open, as Isa012 • Canada 2 weeks ago Hello, I would like to provide an important update regarding my complaint. My KYC verification is fully completed, despite a very complex and lengthy process. So far, I have only received CA$1,300 (two payments of CA$650). No payments have been made since last Thursday. This morning, the casino informed me that one of my approved withdrawals was “refused due to a technical error,” even though it was sent to the exact same payment method that successfully received the first two CA$650 payments. Here is the message I received: “We inform you that the withdrawal request has been refused due to a technical error. We recommend renewing your request using another payment method available in your profile.” I also want to clarify that several withdrawals dated September 5th were spent and then won back again — it is always the same money, from the same balance. The casino is treating these as separate situations, but they all come from the same approved funds and the same verified payment method. As of today, CA$4,540 is still pending. The casino continues to pay extremely slowly or not at all, and the process is inconsistent and unreliable. I am monitoring the situation daily and kindly request AskGamblers to keep the case open, as no real progress has been made. Thank you. AskGamblers • Support Team 2 weeks ago Dear HitNSpin Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

Player is facing withdrawal issues with scammers. [Withdrawal] — unresolved

Player’s account is closed without explanation. [Account] — waiting

The player from Quebec has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Quebec has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 Automatic translation:

The player from Latvia had his account blocked after depositing 200 EUR and winning 200 EUR. He contacted support but was accused of hacking the system, which he denied. He sought more information about the casino and may have pursued legal action. We concluded that the disputed balance was confiscated because the casino said he had used an active bonus and placed sportsbook bets at odds of about 1.03, which breached its bonus rules. As the case involved sportsbook bonus conditions and minimum odds requirements, we were unable to assess it further and the complaint was closed.The player from Latvia had his account blocked after depositing 200 EUR and winning 200 EUR. He contacted support but was accused of hacking the system, which he denied. He sought more information about the casino and may have pursued legal action. We concluded that the disputed balance was confiscated because the casino said he had used an active bonus and placed sportsbook bets at odds of about 1.03, which breached its bonus rules. As the case involved sportsbook bonus conditions and minimum odds requirements, we were unable to assess it further and the complaint was closed. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 01 Sep 2026 | Closed : 09 Sep 2026Automatic translation:

The player from Poland had verified all required documents but faced an account blockage due to an alleged incorrect date of birth entry. Despite winning 2400 zł and losing over 1000 zł, he could not withdraw his balance and questioned the legitimacy of his account being blocked. The date of birth in his casino account did not match the date of birth on his ID, which was treated as a breach of the casino’s Terms and Conditions. Since he had not corrected the personal data before playing, we were unable to assist further, and the complaint was rejected.The player from Poland had verified all required documents but faced an account blockage due to an alleged incorrect date of birth entry. Despite winning 2400 zł and losing over 1000 zł, he could not withdraw his balance and questioned the legitimacy of his account being blocked. The date of birth in his casino account did not match the date of birth on his ID, which was treated as a breach of the casino’s Terms and Conditions. Since he had not corrected the personal data before playing, we were unable to assist further, and the complaint was rejected. Written by TomasComplaint Specialist Submitted: 27 Aug 2026 | Closed : 04 Sep 2026Automatic translation:

Kyc verified 2 times they just reject every withdrawal total scam.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Aug 2026 Automatic translation:

Player cannot withdraw his winnings. [Winnings dispute] — rejected_other

Player’s account is closed, blocking withdrawal attempts. [Withdrawal] — waiting

Player’s verification is delayed and rejected. [Verification] — waiting

The player from Germany requested a full and permanent account closure at Verde Casino due to gambling addiction, expecting a ban from all associated casinos. However, he was able to register at a sister casino, Hit N Spin, and incurred further losses.The player from Germany requested a full and permanent account closure at Verde Casino due to gambling addiction, expecting a ban from all associated casinos. However, he was able to register at a sister casino, Hit N Spin, and incurred further losses. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 06 Aug 2026 Automatic translation:

The player from Alberta submitted all required documents for verification, which were approved. However, his selfies with the ID were rejected multiple times despite the images being clear, causing frustration regarding the verification process. We reviewed the submitted photo and found that the likely issue was the background and the missing visible account details, so we asked him to retake the selfie while logged into his casino account with his profile information clearly shown. The complaint was then marked as resolved after he confirmed that the issue had been fixed.

The player from Greece faced a withdrawal issue as both requests (€420 and €100.21) were rejected by the bank. Although the casino suggested using another payment method for a new withdrawal, he was unable to proceed because his account was completely blocked. The account had been placed in self-exclusion status, preventing him from logging in to complete the withdrawal. After the complaint was submitted, the casino temporarily unblocked the account, allowing him to request a withdrawal of €520, which was successfully credited to his bank account. The complaint was then resolved.

The player from Italy had requested a withdrawal, but his account was closed after he had provided a selfie with his crypto wallet, which he had found difficult to comply with. He was then unable to access his funds. The player had submitted an AI-generated selfie for verification, which was found to show signs of editing, violating the casino's terms and conditions. As a result, the complaint was rejected, the casino's decision to close the account was supported, and the player's Casino.Guru account was also closed due to the use of a forged document.

I couldn't register I couldn't do anything not even cash out my head over $2,000 I was just cash out $230 never happened. The game hit regularly it was fun playing it but if you could never cash out as they say not that I couldn't anyway good luck

Why account is blocked please provide me all details and perfectly reason Without reason why account is blocked

scam, i deposited 70 EUR and can cashout 100 EUR but they reject the withdrawal request or just do not approve.There is also no helpdesk available anywhere to help.scam, stay away from this

They are definitely a scam I pictures of them saying California but address is in Las Vegas. Wish I could attach pictures I have.