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HitNSpin— player complaints: 32 in English

32 Complaints
2▼ Last 30 days · was 7
5 Unresolved
20.971614427674d Last complaint
38.1 Risk index
25% Resolved · of 12 with a known status
25% Withheld payouts among those
€4,430 · 11,848 CAD · $9,200 +1 Disputed sums

HitNSpin: 32 complaints filed in English across 4 platforms, 5 still open, disputed sums €4,430 · 11,848 CAD and 2 more currencies. Most of them are about withheld payouts (47%). Risk index 38.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-20.

What players complain about

Withheld payouts 47% 15
Account blocks 25% 8
Verification 13% 4
Other 6% 2
Game fairness 6% 2
Bonus terms 3% 1
Status unknown 20 Resolved 3 Under review 3 Rejected 3 Unresolved 2 Closed, no outcome 1

Sources

Trustpilot 17 Casino Guru 13 AskGamblers 1 CasinoReviews 1

Complaints by month

10
11
12
01
02
03
04
05
07
08
09

Questions and answers

How many complaints are there about HitNSpin?

The English-language record holds 32 complaints from 4 platforms, 5 of them without a resolution; 20 carry no status from the platform. The latest one is dated 2026-09-20.

Does HitNSpin resolve complaints?

Of 12 complaints where the platform recorded a status, 25% were resolved, 42% remain open and 25% were rejected as groundless, 8% were closed without an outcome. Withheld payouts account for 25% of them.

What do players complain about?

Mostly withheld payouts — 47% of cases, then account blocks (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 32 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 38.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 32

14.05.2026 Trustpilot Withheld payouts
I made a deposit at HitnSpin casino and deposits are made to this company Virtua glow LTD. I have not received either th
I made a deposit at HitnSpin casino and deposits are made to this company Virtua glow LTD. I have not received either the deposit or the money back. I have contacted the casino, the bank countless times and they keep asking for documents and other documents... And this is not the first time that thi
26.04.2026 Trustpilot Withheld payouts
I wanted to give 1 star but I did actually win and withdrawal from this casino and twin sister one (ICEcasino, VERDEcasi
I wanted to give 1 star but I did actually win and withdrawal from this casino and twin sister one (ICEcasino, VERDEcasino, NV, VulkanVegas , VulkanBet.) I was happy with all those casinos, untill... until i won big amount, make withdrawal what takes ages. One beautiful day they changed allot and no
10.03.2026 Trustpilot
Scam casino! Stay away! There is no way to close account or contact support! These people are pests and will suck you dr
Scam casino! Stay away! There is no way to close account or contact support! These people are pests and will suck you dry!
16.02.2026 Trustpilot Withheld payouts
they didn't cash out my 900€ winnings and cancelled the amount they said it was a technical error scammers. PLEASE READ
they didn't cash out my 900€ winnings and cancelled the amount they said it was a technical error scammers. PLEASE READ THE FEEDBACK MANY HAVE BEEN CHEATED DON'T PLAY HERE
05.02.2026 Trustpilot Game fairness
This is a Big SCAM operation, dont spend any time or money at this SCAM operation. Twice the piled stack plyed over a Lo
This is a Big SCAM operation, dont spend any time or money at this SCAM operation. Twice the piled stack plyed over a Long time, just when it was going to pop….. It did a reset and the pile was gone… HTNSPiN is without a doubt a SCAM.
23.01.2026 Trustpilot Verification
I I kept begging them to verify my account. 100% and they keep putting me off. To update my account verification You to
I I kept begging them to verify my account. 100% and they keep putting me off. To update my account verification You told me another team was taking care of it. I've been waiting for weeks and they still haven't done anything. They haven't even answered me. They approved all the documents but it st
08.12.2025 Trustpilot Withheld payouts
I have never encountered a casino worse than this one in my 15 years of playing.I can say with certainty that this casin
I have never encountered a casino worse than this one in my 15 years of playing.I can say with certainty that this casino is a scam.When registering, the chat with the operator is polite and correct, as long as you make a deposit quickly.As soon as you make a deposit and win something and request a
09.11.2025 Trustpilot Withheld payouts
Lots of loss and not abol to taket out the money in won...
Lots of loss and not abol to taket out the money in won...
03.11.2025 CasinoReviews Resolved
HitnSpin Casino - Account block and withheld Funds
Hello! I complained elsewhere additionally, but got declined and resubmitted. Decided to try my luck here, as I have heard that you take complaints far more seriously. I am reaching out regarding my account being blocked and my balance of approximately 17,900 NOK being withheld after a large casino win. Most of these funds come from legitimate casino play (Pragmatic Play bonus buys with real funds across several days), not sports bets. I submitted a complaint here earlier, but it was wrongfully declined. Submitted another one and its still pending, but wanted to ask here as an addition. The casino cited Rule 2.13 (identical bets), even though my sports bets were on the same team but at different time and with different odds, and my account remained active for several days after the bets and withdrawal requests. No prior warnings or communication were given before the block. The amount placed on the match they used as grounds for the ban were far lower than my casino win I am seeking guidance and assistance in resolving this matter fairly. Thank you.
03.11.2025 Trustpilot Withheld payouts
I play for more than one year on this casino,where I lost a large amount of money.When I start to win something they don
I play for more than one year on this casino,where I lost a large amount of money.When I start to win something they don’t pay out my money,in the beginning I complete the KYC verification,after this they start to pay out small amount of money,after this they found all the reason do not pay out.Don’
24.10.2025 Trustpilot Withheld payouts
This casino is a complete scam! They refuse to pay out winnings and keep asking for endless identity verification just t
This casino is a complete scam! They refuse to pay out winnings and keep asking for endless identity verification just to delay everything. Once you win, they suddenly “can’t verify” your account and stop responding. Totally unprofessional and shady behavior — stay away from this site if you don’t w
26.09.2025 Trustpilot Game fairness
Dont play at this scam casino.Really SCAM CASINO.You just lose lose lose.They dont giv any wins.DONT PLAY. DONT PLAY.SCA
Dont play at this scam casino.Really SCAM CASINO.You just lose lose lose.They dont giv any wins.DONT PLAY. DONT PLAY.SCAMMERS CASINO.

21–32 of 32

How the risk index is calculated and how complaints are labelled — the method behind this section.

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