HellSpin Casino— player complaints: 14 in English

I requested a payout, but I didn't receive it. They say it was credited to the player's account. But it didn't happen, it's not listed anywhere. I don't recommend it, it's not fair.

Player warns of harassment at Hellspin Casino. [Other] — waiting

Player's withdrawals are delayed after account closure. [Withdrawal] — unresolved

Zero stars!! 3 months waiting for withdrawal the same withdrawl what has been cancelled 3 times. And all you get is it’s going through checks. the 1st withdrawal when u sign up they do the same day then after they don’t pay out! Do NOT play on this site. Absolute scam. Then they will cut off your co

The player from Saskatchewan faced account closure and difficulty in withdrawing $1,900. After expressing frustration during a support interaction, his account was closed, and he had not received a response regarding his funds despite completing multiple verification processes. We asked for details about his play, verification status, and communication with the casino, but the complaint was later marked as resolved by him. As a result, we closed the case as resolved based on his confirmation.The player from Saskatchewan faced account closure and difficulty in withdrawing $1,900. After expressing frustration during a support interaction, his account was closed, and he had not received a response regarding his funds despite completing multiple verification processes. We asked for details about his play, verification status, and communication with the casino, but the complaint was later marked as resolved by him. As a result, we closed the case as resolved based on his confirmation. Written by TomasComplaint Specialist Submitted: 24 Aug 2026 | Resolved : 25 Aug 2026Automatic translation:

I want my withdrawl by etransfer since 7 days its very long, for deposite its very fast but when the Time coming for pay the user its look like keep the money and not pay the user.

The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take several days or weeks and asked them to wait at least 14 days while cooperating with the casino on any KYC checks. As the player did not respond to our follow-up messages and reminders, we were unable to continue the investigation. The complaint was closed for now due to lack of communication from the player.

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Scammer always a scammerAlmost 12 hour i wait for my withdraw , and then what happen ? They blocked ny account Beware of this bullshit apps guys , save you money .

Am getting up to a dozen spam calls a day from this company. Absolute nightmare. Avoid at all costs.

The player from Italy filed a complaint against HellSpin Casino for the unjustified closure of his account due to an alleged violation of their one-account-per-player policy. He requested evidence for this claim and the return of his account balance of €1,368, while expressing frustration over the lack of response from the casino's support team regarding his dispute. The evidence provided by the casino confirmed that the player had created a second account, violating the casino's Terms and Conditions. Consequently, the complaint was rejected as there were no grounds to challenge the casino's decision. The player's deposited funds remained available for withdrawal despite the account suspension.

UPDATE 2 :After over a week, I finally got my ID confirmed and my withdrawal went thru. I have to say that support and chat was responsive. It still remain my worst KYC process ever, so for the responsive staff, I'll updrage to 2 stars, but will not be ever playing there againUPDATE :I have now sent

Scammers. You have players divided into groups. It's impossible for me to play for a couple of months on different chips so that the device behaves the same. SCAMMERS AVOID THEM!!!!!!

Casino will not let me withdral, a lock has been placed on my account by Casino management clearly. Every time we go to make it withdrawal it says the same thing contact customer support and when I do they tell me to contact email support and email support does nothing except pretend like there's no withdrawal request to being made. It should be noted the last time I was at this casino they did not want to pay me as well because I won they don't like that they penalized me by removing all my bonuses which is fine I don't need that. Nonetheless they refuse to pay me now and play stupid which they clearly are but are exaggerating and embellishing upon it. Each time I go to draw is this the same thing. It is not an error it's not anything but a deliberate move to block me by placing this restriction upon my account I'm kyc verified. And it says when I go to withdrawal as follows, "The payment could not be processed at this time Please try again or contact support for assistance" It will not move forward, they will do nothing about it they pretend like it doesn't exist, they say I'm not making requests but I clearly am. Thankfully normally when I recruit you for this mediation they quickly change thier minds, rather than deal with the reputation loss and the difficulty of arguing with somebody who's clearly gone through this many many times with other casinos and not that easy to manipulate. And hopefully this is the case with this one. I will be boycotting this casino immediately and I will be reviewing them on trust pilot in anywhere else following this ordeal, in a way that reflects my experience with this group of liars, so my reviews will be very negative. Disputed amount: 137AU$ Casino: HellSpin Casino Case #: 2698