RTbet Casino— player complaints: 17 in English

17 Complaints

0▼ Last 30 days · was 1

0 Unresolved

40.168150758646d Last complaint

24.2 Risk index

€183,573 Disputed sum

RTbet Casino: 17 complaints filed in English across 2 platforms, disputed sums €183,573. Most of them are about withheld payouts (76%). Risk index 24.2. Texts below are the players' own words, as published on the source site; last complaint 2026-09-01.

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What players complain about

Withheld payouts 76% 13

Other 18% 3

Account blocks 6% 1

Status unknown 13 Resolved 2 Closed, no outcome 2

Sources

Trustpilot 13 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about RTbet Casino?

The English-language record holds 17 complaints from 2 platforms; 13 carry no status from the platform. The latest one is dated 2026-09-01.

What do players complain about?

Mostly withheld payouts — 76% of cases, then other (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 17 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 24.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 17

01.09.2026 Trustpilot Withheld payouts

WARNING – withdrawal pending since August 21stI’ve been waiting for my withdrawal since August 21st. Today is September

WARNING – withdrawal pending since August 21stI’ve been waiting for my withdrawal since August 21st. Today is September 1st, and I still haven’t received a single euro.What’s even more frustrating is the complete silence. No emails, no proper updates, no clear information about when I’m actually goi

06.08.2026 Casino Guru Account blocks Closed, no outcome

RTbet Casino - Player’s account has been closed.

The player from Italy had their account blocked without any apparent reason and requested a refund of the funds. We reviewed the case and the casino’s evidence, and it was confirmed that the account was closed due to a breach of bonus and betting rules. The evidence showed they used a prohibited betting strategy and had active promotional bonuses while doing so, despite their claim that no promotion was used. We therefore found the casino acted in line with its Terms and Conditions and closed the complaint as Rejected – Unjustified.

11.07.2026 Casino Guru Withheld payouts Resolved

RTbet Casino - Player’s withdrawal has been delayed.

The player from Germany requested a withdrawal of 123 euros over 4 months ago but has received no substantial updates from the casino, only generic responses assuring him that his money is safe. Despite choosing a faster payment method, he continues to experience delays with no clear timeline given for the payout.

09.07.2026 Casino Guru Withheld payouts Closed, no outcome

RTbet Casino - Player's withdrawal is delayed due to account restriction.

The player from Belgium faced a restriction on withdrawals since June 12 despite having submitted the required documents, which were accepted. After multiple inquiries, the complaints department requested a document that had already been provided, leaving the player uncertain about the next steps and the prolonged delay. The complaint was closed due to the player's lack of response to messages and reminders. It was noted that the player could reopen the complaint in the future if they chose to resume communication.

06.07.2026 Casino Guru Withheld payouts Resolved

RTbet Casino - Player’s winnings haven’t been received yet.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had advised patience, explaining that withdrawals could take up to 14 days due to verification processes or high request volumes. After the recommended period, the player confirmed the withdrawal was still processing but later marked the complaint as resolved. The issue was closed following the player's confirmation of resolution.

07.06.2026 Trustpilot Withheld payouts

I have used more than 10 betting websites in the past and sorry to say that this business is by far the worst. It's 8 da

I have used more than 10 betting websites in the past and sorry to say that this business is by far the worst. It's 8 days since I requested a withdrawal, I have talked 3 times with the live support and all they have to say is that it will be processed "soon". No reasons for delay, no timeline for p

24.04.2026 Trustpilot Withheld payouts

i didnt get my money they still get the same response en email and chat also I sent everything about international casin

i didnt get my money they still get the same response en email and chat also I sent everything about international casino security company they will review my case about these scam site my withdrawal still pending after 6 days my email in their site tothvivien2002(@)gmail.com I have account manager

19.04.2026 Trustpilot Other

I am updating my experience after further communication with this casino.I have been playing on this platform for over 1

I am updating my experience after further communication with this casino.I have been playing on this platform for over 1.5 years, during which I deposited significant amounts and previously reached VIP level.After my initial review, the casino responded publicly and advised me to contact their live

12.04.2026 Trustpilot Withheld payouts

The withdrawal process is very poor.For regular accounts (non-VIP), you can only withdraw up to $500 per day, and it tak

The withdrawal process is very poor.For regular accounts (non-VIP), you can only withdraw up to $500 per day, and it takes up to 5 working days to process. Including weekends and holidays, it can take up to a week and a half just to receive your first withdrawal, which is unreasonable.I had $1500, a

31.03.2026 Trustpilot Withheld payouts

Withdrawal requested on March 24.Processing time stated: 1–3 business days.It has already taken longer than expected and

Withdrawal requested on March 24.Processing time stated: 1–3 business days.It has already taken longer than expected and no payment has been received.

24.03.2026 Trustpilot Other

Won a bet on the site and they immediately limited my bet amount and withdrawal along with banning me from any promotion

Won a bet on the site and they immediately limited my bet amount and withdrawal along with banning me from any promotional offers. Never had such an experience. Easily the worst betting site I have ever used. Stay well away they are crooks.

20.02.2026 Trustpilot Withheld payouts

Rt Bet is the worst app you can use. Bots attend to their live chat -give all sorts of excuses for delays. A deposit tak

Rt Bet is the worst app you can use. Bots attend to their live chat -give all sorts of excuses for delays. A deposit takes seconds or withdrawal takes seconds to reflect in your RT Bet account but a withdrawal can take a week or more. What an unproffessional platform

28.01.2026 Trustpilot Withheld payouts

Hello Trustpilot Compliance Team,I am submitting a formal complaint regarding RT Bet and what I believe to be deliberate

Hello Trustpilot Compliance Team,I am submitting a formal complaint regarding RT Bet and what I believe to be deliberate and systematic misconduct.RT Bet is intentionally delaying my withdrawal requests without valid justification. Furthermore, they removed my account status without any prior notice

10.12.2025 Trustpilot Other

I thought I had seen bad customer service until the moment I contacted the live support of RTBET. This was absolutely ho

I thought I had seen bad customer service until the moment I contacted the live support of RTBET. This was absolutely horrible, probably the worst website and customer service I have experienced in my life.They are constantly sending me emails saying that I have a free bet with no deposit, to contac

30.10.2025 Trustpilot Withheld payouts

8 days overdue my withdrawal is again and same lies every single time biggest scam of a site ever absolutely disgraceful

8 days overdue my withdrawal is again and same lies every single time biggest scam of a site ever absolutely disgraceful how they treat customers they just do not want to pay when u win hundreds of emails and live chat and still all automated response worse experience I've ever had

29.10.2025 Trustpilot Withheld payouts

Update: they over promised to get me to give them another chance and totally under delivered. Same old nonsense.Do yours

Update: they over promised to get me to give them another chance and totally under delivered. Same old nonsense.Do yourself a favour and stay away. Their payouts are intentionally slow (3 day policy and capped amounts?!). Their VIP program is subpar. Their internal systems and processes are disorgan

25.09.2025 Trustpilot Withheld payouts

Disappointing service. 5 days since withdrawal and still under review. The reason they give is technical issue. Looks li

Disappointing service. 5 days since withdrawal and still under review. The reason they give is technical issue. Looks like a scam website to me .

How the risk index is calculated and how complaints are labelled — the method behind this section.