Hello Casino— player complaints: 16 in English

16 Complaints

0 Last 30 days

0 Unresolved

247.99679944586d Last complaint

— Risk index · no statuses

Hello Casino: 16 complaints filed in English across 1 platform. Most of them are about bonus terms (31%). Texts below are the players' own words, as published on the source site; last complaint 2026-02-05.

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What players complain about

Bonus terms 31% 5

Withheld payouts 31% 5

Game fairness 25% 4

Account blocks 13% 2

Status unknown 16

Questions and answers

How many complaints are there about Hello Casino?

The English-language record holds 16 complaints from 1 platform; 16 carry no status from the platform. The latest one is dated 2026-02-05.

What do players complain about?

Mostly bonus terms — 31% of cases, then withheld payouts (31%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 16 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 16

05.02.2026 Trustpilot Withheld payouts

Not happy with this site. l’m still waiting for a withdrawal of £20.00 pounds which still hasn’t been credited to my ban

Not happy with this site. l’m still waiting for a withdrawal of £20.00 pounds which still hasn’t been credited to my bank account apparently they losted my bank details that’s what they are saying then they said it was technical error on there side & just recently asked me for my bank details again

29.04.2025 Trustpilot Withheld payouts

I came across this platform through freecash, and now i have problem to withdraw my money.They are hiding behind excuses

I came across this platform through freecash, and now i have problem to withdraw my money.They are hiding behind excuses that they are processing and checking something, which is such a lie.Wouldn't recommend this to anyone, will refer to FTC in next few days if they don't pay me out my money

30.12.2024 Trustpilot Withheld payouts

If I could give this wack ass fake ass sweepstake casino 0 stars I would! I cashed out for a gift card with them, and af

If I could give this wack ass fake ass sweepstake casino 0 stars I would! I cashed out for a gift card with them, and after waiting for 5 days emailed them letting them know that it's been more then 48hrs. I have not gotten a respond from them yet, well next email I get from them is that they are cl

17.10.2024 Trustpilot Game fairness

I landed a bonus with a £3 trigger win, the game crashed and didn’t give me the bonus, after 7 days of waiting for them

I landed a bonus with a £3 trigger win, the game crashed and didn’t give me the bonus, after 7 days of waiting for them to investigate they returned and gave me 48 pence, a number that they’ve clearly pulled out of thin air because the trigger paid more than that :)))0 stars avoid - live chat is not

26.05.2024 Trustpilot Game fairness

Absolute trash casino. I deposited £10 played 4 hands made £4. Then 5th and 6th hands my bets were returned and cancelle

Absolute trash casino. I deposited £10 played 4 hands made £4. Then 5th and 6th hands my bets were returned and cancelled and I would have won on those bets. I then raised a live support chat request for an explanation. I was told technical issue and my casino would contact me. Weird I thought. So,

01.12.2023 Trustpilot Bonus terms

Deposited £10 and had £10 bonus , managed to wager the required amount (35 times my stake) and win £500 . I tried to wit

Deposited £10 and had £10 bonus , managed to wager the required amount (35 times my stake) and win £500 . I tried to withdraw and it was stuck on 'pending' for 3 days , then I had an email to say my winnings had been confiscated as I had placed a bet over £5 .Very disappointing as the 'live chat' pr

07.07.2023 Trustpilot Withheld payouts

Withholding withdrawals for no reason. A different excuse every time. Such a shame as previously all withdrawals were ve

Withholding withdrawals for no reason. A different excuse every time. Such a shame as previously all withdrawals were very prompt. Customer service is poor, and not knowledgeable at all. Conflicting information every time from them.

26.01.2023 Trustpilot Game fairness

Don’t play guys I deposit and they give me double of me deposit but in this bonus didn’t give me any free spin I try it

Don’t play guys I deposit and they give me double of me deposit but in this bonus didn’t give me any free spin I try it few games all was death. This it’s just a corrupt casino don’t play they not gone pay you just looking for other casino but not play in this SCAM CASINO.

26.01.2023 Trustpilot Account blocks

I had a max win on my first slot playing, they banned my account saying I was abusing gameplay, and confiscated my winni

I had a max win on my first slot playing, they banned my account saying I was abusing gameplay, and confiscated my winnings.

17.06.2022 Trustpilot Bonus terms

This is scam casino first wager was 100 then i played and it suddenly turned into 7000 after we won from bonus game and

This is scam casino first wager was 100 then i played and it suddenly turned into 7000 after we won from bonus game and customer service said you need to deposit 10 euro to get wager low and it never really happend it just went up if you won so its impossible to win

22.12.2021 Trustpilot Bonus terms

Rip off, avoid. Do not be tempted by the so called bonus. It's just their way of ensuring you can never be in profit.

18.04.2021 Trustpilot Account blocks

I just aksed about wager limits and my account was blocked. Without any reason! the support "Laura" doesnt do anything a

I just aksed about wager limits and my account was blocked. Without any reason! the support "Laura" doesnt do anything and is not reacting.

13.01.2021 Trustpilot Game fairness

Dead spin after dead spinafter dead spin...At the begining i could win something but now i lose only. Dont waste your ti

Dead spin after dead spinafter dead spin...At the begining i could win something but now i lose only. Dont waste your time on this casino.

15.05.2020 Trustpilot Withheld payouts

I registered with the casino. Deposited 50.00 and wasn't able to play a game. Money came out of my bank account and my a

I registered with the casino. Deposited 50.00 and wasn't able to play a game. Money came out of my bank account and my account with Hello Casino states a cash balance and a bonus balance yet they are trying to tell me my deposit was never made. Terrible live chat support and currently awaiting an em

10.04.2018 Trustpilot Bonus terms

scam casino . no win on this casino and dont even try 10 euro. and bonus with 50x wage this is a joke casino

01.08.2017 Trustpilot Bonus terms

i put £50 in and i got £100 two play with but then i went on ted got the bonus and the game went off i went on live

i put £50 in and i got £100 two play with but then i went on ted got the bonus and the game went off i went on live chat and they said it wasint a wining spin and it was teds bonus am just not happy with hello casino just for get this site dont go and put money in to it i rate this on line ca

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