NeBlask · brand
Hello Casino — brand profile
- Trust Score
- 29/100 · D
- Complaints
- 16 in NeRating
- Operator
- Imperium Network Solutions Ltd
- Affiliate programs
- Superfly Partners
Hello Casino is an iGaming brand. NeBlask Trust Score 29/100 (grade D). 16 player complaints on record.
hellocasino.com
About the brand
The low Trustpilot score points to complaints worth reading, though the AskGamblers rating is closer to industry average. The difference between the two platforms may reflect different complaint-handling approaches or user bases with different expectations.
casino
Trust Score
29
D
Operator
Imperium Network Solutions Ltd
Source: CasinoListings
Regulator blocks
In block registry
3 jurisdictions
- Italy · ADM hellocasino.com
- Czech Republic · Ministry of Finance hellocasino.com
- Greece · HGC hellocasino.com
Register means: the country's providers are instructed to block access to this domain. For licensed operators the international domain (.com) usually ends up there, whilst the local version (.it, .be) operates legally — cross-check with the licence block. This is not an assessment of payout honesty.
Verified 8 October 2026 by brand domains with registries 7 jurisdictions; unavailable:PL.
Google Trends
hello casino casino
Related queries
Regions:
St. Helena
United States
Bangladesh
New Zealand
Sweden
Ireland
India
United Kingdom
Domains
hellocasino.com
403
SSL: 153 d.
59ms
Trustpilot
21 reviews
Open on Trustpilot
Trustpilot in-depth analysis
Analysed
21
of 21 reviews
Average rating
1.71
→
trend: 1.5 vs 2.0
Sentiment
negative
14% /
76% /
10%
Frequent topics
bonus
9
deposit
6
withdrawal
7
slow payment
6
odds fairness
6
account issues
7
user experience
5
customer support
9
Recent Reviews
GB 8 months ago
Not happy with this site. l’m still waiting for a withdrawal of £20.00 pounds which still hasn’t been credited to my bank account apparently they losted my bank details that’s what they are saying then they said it was technical error on there side & just recently asked me for my...
GB 11 months ago
Honestly, I was a little nervous after seeing some other people's reviews. But I had absolutely NO issues with this company at all. I played, won, withdrew and all with no complications money went into my bank within 48hours...
I shall continue to use this website and do more...
US 1 year ago
I came across this platform through freecash, and now i have problem to withdraw my money.
They are hiding behind excuses that they are processing and checking something, which is such a lie.
Wouldn't recommend this to anyone, will refer to FTC in next few days if they don't pay...
Responses to Negative Feedback
Responds to Negative Feedback
0%
0 of 1
Monthly Rating Trend
Casino Guru
Safety Index
5
/ 10
Above average
Founded
2014
Sister casinos
12
Game providers
137
Withdrawal limit
EUR 12,500 per week
Win limit
EUR 250,000 per spin
Currencies
CAD
EUR
GBP
CLP
NZD
Pros
- Huge selection of game providers
- Various responsible gaming options available
- Live dealer games are available
- Skrill and Neteller depositors cannot claim welcome bonus
- Casino has max win limit per spin
Cons
- Not all payment methods are available for all countries
Complaints Casino Guru
Player complaints NeRating
Cases in NeRating database
16
Player complaints from independent sources: payout disputes, account blocks, bonus conflicts.
Player complaints about Hello Casino — NeRating →
Casinomeister
neutral zone
8
/ 10
Payout
48-96 hours
Founded
2014
Pros
- Licensed by the UKGC and MGA
- 100+ game providers
- No withdrawal fees
Cons
- €12,500 weekly withdrawal cap for non-UK players
- Unreliable live chat support
Casino Listings
7
/ 10
Good
Player rating
3.3 / 5
14 reviews
Operator
Imperium Network Solutions Ltd
Pros
- Great Net Entertainment and Quickspin games
- Colossal networked progressive jackpots
- Attractive and functional website
- Self managed responsible gambling settings
Cons
- 48 hold period on withdrawals
- Only meets UK's Basic level of protection for player funds
AskGamblers detailed
Casino rating
7.8/10
Player rating
7.4/10
35 reviews
Founded
2014
Complaints
11 / 12
resolved, ∅ 8 days
Withdrawal speed
| E-Wallets | 0-24 hours |
| Card Payments | 3-5 days |
| Bank Transfers | 3-5 days |
| Weekend Cashouts | No |
| Progressive Jackpot Wins | None |
Pros
- 0-24 withdrawal time frame
- Mobile-friendly
- Live chat available 24/7
- UK Gambling License
Cons
- Large number of restricted countries
Advertising and traffic
Site profile
Site languages
6
EN
ES
FI
FR
LO
SE
Live Chat
Zendesk
Live chat detected
Technologies
CloudFront
Angular
Google Analytics (GA4)
Google Analytics (UA)
Google Tag Manager
Facebook Pixel
Hotjar
Payment systems
Neteller
Skrill
PayPal
Paysafecard
MuchBetter
Interac
Sofort
Affiliate Programme
Not found
ScamAdviser
Trust Score
100
/ 100
In summary, hellocasino.com is very likely not a scam but legit and reliable.
Positives
- This website is deemed to be popular by Tranco with a ranking of 20
- The SSL certificate is valid
- This website is (very) old
- This website is safe according to DNSFilter
Negatives
- This website has received mainly negative reviews
Security
Google Safe Browsing
Safe
VirusTotal
0
malicious
0
suspicious
0
reputation
Security Headers
0
/ 100
CSP
HSTS
X-CONTENT-TYPE
REFERRER-POLICY
X-FRAME-OPTIONS
PERMISSIONS-POLICY
Cookies: 0
(0% secure)
Bonuses
Welcome Bonus
€300 Welcome
Amount
300
Support
PageSpeed
Performance
38
Accessibility
49
Best Practices
88
Core Web Vitals
LCP
19,618ms
CLS
0.000
Rating on aggregators 7 sources
6.9
/ 10
of 7 sources
Best: ScamAdviser Worst: Trustpilot (Deep)
Affiliates in results SERP
Affiliates in results
4
#6
Askgamblers
1017 brands
#4
Casino.org
316 brands
#3
Casinomeister
391 brands
#1
Trustpilot
1549 brands
News background Google News
Mentions
67
latest: 2 months ago
Tone
positive
Community Reddit · Forums
Reddit
2
Active subreddits
r/1
r/1
Forums
99
CasinoMeister, LatestCasinoBonuses
mixed
Popular Reddit posts
↑332
I can’t see the difference…
↑69
James Bond Movies Set to Stream on Netflix in Deal With Amazon
Licences
No licence records found in our registers yet. Check public registers: regulator map.
Withdrawal
Withdrawal times by method, payment methods and complaint statistics on payout delays are on a separate page — the passport does not have these breakdowns.
Hello Casino — payouts: timing, methods, payout complaintsTrust passport compiled from public sources: regulator registries, review platforms, NeRating complaints, brand domains and infrastructure. Methodology.
