Buran Casino: 6 complaints filed in English across 2 platforms, disputed sums €3,567. Most of them are about withheld payouts (33%). Texts below are the players' own words, as published on the source site; last complaint 2025-12-06.
The English-language record holds 6 complaints from 2 platforms; 6 carry no status from the platform. The latest one is dated 2025-12-06.
What do players complain about?
Mostly withheld payouts — 33% of cases, then account blocks (17%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.
Complaints 6
06.12.2025TrustpilotWithheld payouts
This is the worst casino ever !THEY DON'T PAY OUT THE WINNINGS.I have been waiting for 2 months now for the payout (500€
This is the worst casino ever !THEY DON'T PAY OUT THE WINNINGS.I have been waiting for 2 months now for the payout (500€, so not a lot) and all I get are some bullshit excuses .They don't have the funds to back up the casino , but talking your money is not a problem at all.
24.07.2025Casino GuruAccount blocks
Buran Casino - Player’s account closure request was ignored.
The player from Finland had requested the closure of her BuranCasino account on January 13, 2025, for responsible gambling reasons, but the casino did not implement the closure, allowing her to continue playing and depositing funds. She believed the casino had failed to address her self-exclusion request appropriately and was seeking a refund for all deposits made after her initial closure request. The Complaints Team had closed the case due to a lack of response from her despite multiple inquiries and reminders, stating that she retained the option to reopen the complaint in the future. After the case was reopened, we reviewed the complete transaction history and supporting documents and rejected the complaint. We concluded that the January request had been an unacknowledged bulk email without follow-up, while the May 3 direct closure request had been processed promptly and no refundable Buran deposits after that request were confirmed.
17.05.2024TrustpilotWithheld payouts
Been having a withdrawal request for over 15 days after 10 days they are asking for a verification i send the files they
Been having a withdrawal request for over 15 days after 10 days they are asking for a verification i send the files they tick everything and they keep the account as not verified just so they wont give me my money stay out .
01.04.2024TrustpilotBonus terms
The worst casino I've played at.Rude, ignorant dullard staff members.And they stole money off my bonus and refused to re
The worst casino I've played at.Rude, ignorant dullard staff members.And they stole money off my bonus and refused to return it. Rinsed 3500 here and never got a win over $100. Total joke find a better casino 👍
16.12.2023TrustpilotGame fairness
1. Doing maintenance and upgrades when everyone is gaming.. On 3 occasions i have only been notified when ive asked for
1. Doing maintenance and upgrades when everyone is gaming.. On 3 occasions i have only been notified when ive asked for some credit afterwards. On these occasions the games i were playing have gone cold during these times. Other casinos I've played at at least shut their site down to do these u
03.05.2023TrustpilotOther
Money went missing from my account and customer did not make an effort to help.
Money went missing from my account and customer did not make an effort to help.
