GreatWin Casino— player complaints: 22 in English

SCAM CASINO , DO NOT PLAY THEY DONT DISPLAY THERE LICENSE AND THEY DONT PAY OUT WITHDRAWALS , SCAM SCAM SCAM

Reason: Delayed payment Hi! I played on this casino a over a month ago and gained a total balance of (about) 5200 euros. After I started to withdraw during august I got an unfortunate problem where I could only withdraw 800 euros a day and make a one request max per day (and 3 at the same time pending max). Now after almost a month I have only received 800 euros of my money with large majority of my balance still on my account either in a pending state or as balance that I can’t even request to withdraw. These types of waiting times are insane and with this rate I will receive all of my money maybe during next year. --- Ответы в треде --- GreatWin Casino • Representative 1 day ago Dear Player, We are writing to provide an update regarding your pending withdrawal requests: Withdrawal submitted September 25: Scheduled for processing on October 1 Withdrawal submitted Septembert 30: has been forwarded for processing. Thank you for your patience and understanding while our payments team processes your funds. Kind regards, Greatwin Team AskGamblers • Support Team 3 days ago Dear @user801937,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. user801937 • Finland 1 week ago Like I said before, I am keeping this case open for as long as it takes to receive every single cent of my balance. GreatWin Casino • Representative 1 week ago Dear Player, We are writing to provide an update regarding your pending withdrawal requests: Withdrawal submitted Sep 21, has been processed on September 25 Withdrawal submitted Sep 25: Scheduled for processing on October 1 Depending on your payment provider and bank, please allow 3 to 5 business days from the date of processing for the funds to appear in your account. Thank you for your patience and cooperation throughout this process! Kind regards, GreatWin Team

Reason: Delayed payment Hello Ask Gamblers team, I would need your help. This casino is holding my withdrawals even I'm fully verified. I have now waited 19 days what is unacceptable. I have tried to communicate with the support but when you rarely get through the que, they can't tell any thing or help at all. I'm just being told to wait and I fear that this casino has some serious financial issues. I haven't used any bonuses and I have made successful withdrawals before. Now they just stopped processing them. Please help. --- Ответы в треде --- nichenrik 2 days ago Again I'm waiting for multiple withdrawals to be processed. Over two weeks. GreatWin Casino • Representative 2 days ago Dear Player, We completely understand your frustration regarding the timeframe, and we acknowledge your concerns. We would like to update you that your withdrawal requests submitted on the 8th and 9th have been successfully processed. Our finance team is actively working on processing your remaining pending withdrawals as quickly as possible. Thank you for your continued patience while we finalize the rest of your requests. Best regards, Greatwin Casino Team nichenrik 5 days ago Hello, There is absolutely no way that small withdrawals like these would take 20 days to process. You must understand how much that looks like a stalling tactics or serious financial issues. But thank you for processing some of my withdrawals. I'll have to keep the complaint open till everything is processed. GreatWin Casino • Representative 5 days ago Dear Player, We understand your frustration regarding the timeframe, and we appreciate your patience while your requests are being handled. Please be advised that all pending requests are being processed in accordance with Section 6.14 of our General Terms and Conditions: "6.14 The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors." Our financial department is actively processing your remaining withdrawal requests in sequence under an expedited review. We will update you directly here as soon as the next transaction has been completed. Kind regards, Greatwin Casino Team

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 08 Sep 2026 Automatic translation:

The player from Italy had requested the closure of their gaming account through multiple emails since July 10, 2026, but had not received any response or acknowledgment from the casino operators despite numerous chat reports. We reviewed the evidence and found that their initial requests only stated they no longer wanted to play or were losing money, without explicitly mentioning a gambling problem or self-exclusion. The account was closed only after they clearly informed support of a gambling problem on August 14. As a result, we rejected the complaint and no refund of the earlier lost winnings was granted.The player from Italy had requested the closure of their gaming account through multiple emails since July 10, 2026, but had not received any response or acknowledgment from the casino operators despite numerous chat reports. We reviewed the evidence and found that their initial requests only stated they no longer wanted to play or were losing money, without explicitly mentioning a gambling problem or self-exclusion. The account was closed only after they clearly informed support of a gambling problem on August 14. As a result, we rejected the complaint and no refund of the earlier lost winnings was granted. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 14 Aug 2026 | Closed : 21 Aug 2026Automatic translation:

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. He requested a €500 withdrawal after losing about €4,000, but the casino then asked for re-verification and later said no further documents were needed while the verification was being checked. The casino ultimately stated that after the withdrawal was cancelled, he played through the balance, so no active balance remained and no withdrawal could be processed. We closed the complaint because he did not respond to our follow-up questions, so we could not continue the investigation.

The player from Morocco had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team explained that withdrawal processing could take up to 14 days due to verification or high volume and advised patience. After the recommended period had passed, the player did not respond to requests for updates or further communication. Consequently, the complaint was closed due to lack of response, with the option for the player to reopen it if desired.

If I could rate them 0 stars I would. Extreme level of incompetence & dishonesty. I was a longtime player here and had countless issues with games freezing and losing bonus rounds etc. then the customer support makes no effort at all to resolve any issues. Most recently they tried to bring me back w

SCAMMER THIEFS! THIS IS A SCAM!YOU NEVER CAN WITHDRAW

They closed my account with a 600€ balance and are refusing to return the money. They won't reopen the account, verify it, or process a withdrawal. Support is ignoring my questions and even falsely claiming that I created support tickets myself. Completely untrustworthy behavior—avoid at all costs.

They told me that i lost my bet(playing tenis over 22.5 games result:6:4 4:6 13:11 in games)but they told me that my bet is lost ahahha what a scam how is this even possible

I placed a combination bet which included: - Undav – Over 1.5 shots on target - Adeyemi – Over 2.5 shots - Several other valid selections All legs of the bet were correct, including Adeyemi’s, except for Undav, who did not start the match. According to GreatWin’s own Terms and Conditions (section 16.6.8): “Bets on player passes, tackles, cards, assists, and shots will be settled based on official game statistics. Bets are void if the player is not in the starting lineup.” Undav was not in the starting 11, and yet, GreatWin wrongly settled this part of the bet as lost instead of void. This directly contradicts their own rules. Support refused to correct the mistake and instead referenced a different rule (16.19.1) which only applies to Other Player Specials, not to shots or shots on target. That is not applicable here. All relevant screenshots (bet slip, match data, and T&Cs) are attached to show that I’m right. The corrected payout (with the Undav leg voided and 5% combo bonus) should be €2,085.05. I have opened a case with AskGamblers and will continue to escalate. This is a clear case of a bookmaker ignoring its own published rules. Players deserve better.

Awful sportsbook. They entice you with these bonus programs, but what they don't tell you is that it's almost impossible to roll the bonus over. I'll give you an example.I deposited $350 with a 50% bonus. So first you have to bet $350 worth of bets, and then contact them and they will enable the bon

After sports betting for a decent period, my money is currently being held by the site, and I am being prevented from accessing it while being lied to by customer support about when it will be withdrawable. This is not a rage-induced post by someone who lost funds; this site legitimately lies to cus

Being playing at Greatwin and wazamba casino (same administration and licence) for a few months and made few withdrawals while th no issue at all . After winning a large amounts of moneys and begin my withdrawals faced by a closure of my accounts with no valid explanation at all other then the admin

Greatwin is a scam, I won $200 withdrawn Jan 18 yet still is still pending. Customer services is just waste of time, telling you it’s a delay in payment. Please guys don’t waste your money at Greatwin.

This review to all online players. I made a single withdrawal from greatwin and nomini casinos (same license) and haven't receive them yet, already 9 days waiting, Contacted live chat they advise there is a delay in payment. I am a old player there and did not face any issue in the past. However som

Scam! Don't play in this casino!!! You will not win anything and if you ask them if you can get some bonus for all the losses they will tell you that it's not possible. For answer you're waiting 1day because chat is not working. 80 people in line and if you wait, chat will turn off. I didn't care a

please be carefull use this site , my money totally $370 still pending not have sending start 12 december 2024greatwin casino and mate affiliate please before use site you must look review site

Not giving withdrawal. Please be safe from greater win. I have all proof. If you contact me. And not replying customer service.