Granawin Casino— player complaints: 16 in English

The player from Norway has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Norway has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Oct 2026 Automatic translation:

I have seen maybe 10 different ads on Instagram offering $150 bet credits once you bet $5. Now granawin is claiming they’re only responsible for promos shared on their website and not ads on 3rd party platforms. Fraudent business, take your money elsewhere!

ABSOLUTELY TERRIBLE EXPERIENCE WITH GRANAWINI strongly advise people to stay away from Granawin.Everything seemed fine until I tried to withdraw my money. That is when the nightmare started.My withdrawals were repeatedly rejected, and every time I provided what they asked for, they came back with ye

The player from Slovenia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Slovenia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 | Resolved : 05 Sep 2026Automatic translation:

The player from Austria faced a serious dispute with Granawin Casino, which had confiscated approximately €1,900 from her account, citing fraudulent activity without providing specific details. Despite fully cooperating with their verification requests, her status remained "Pending," and she sought Casino Guru's assistance in retrieving her funds and obtaining clarification on the casino's accusations. She confirmed the balance had been built only from sports betting winnings, with no bonus involved, and the account was blocked on September 3, 2026 after about a month of play. We closed the complaint because the case concerned sports-betting activity and we did not have sufficient expertise or insight to fairly assess the casino’s investigation or explanation.The player from Austria faced a serious dispute with Granawin Casino, which had confiscated approximately €1,900 from her account, citing fraudulent activity without providing specific details. Despite fully cooperating with their verification requests, her status remained "Pending," and she sought Casino Guru's assistance in retrieving her funds and obtaining clarification on the casino's accusations. She confirmed the balance had been built only from sports betting winnings, with no bonus involved, and the account was blocked on September 3, 2026 after about a month of play. We closed the complaint because the case concerned sports-betting activity and we did not have sufficient expertise or insight to fairly assess the casino’s investigation or explanation. Written by TomasComplaint Specialist Submitted: 03 Sep 2026 | Closed : 11 Sep 2026Automatic translation:

This company cheats its customers; they don't pay out your winnings. They keep insisting they need to review your account and that approvals are done manually, which can take a long time. Everyone, stay away from this gambling site—I have reported it to the Danish gambling authority.

had 13 withdrawals in a row declined. Stay away, its scam. Especially VIP Manager are horrible - also the product, made for scamming people. I will never get my money.

The player from Sweden faced a delayed withdrawal of 700 EUR from Granawins casino despite providing all requested verification documents. His withdrawal remained pending for several days without a clear explanation or timeframe from the casino, and he believed the delay was unnecessary. We later noted that the casino said the withdrawals were approved, but the complaint was ultimately closed because he did not respond to our follow-up messages and reminders.

Hello guys I'm new to Grana win I verified documents and everything as asked, I made a widrawal and they don't accept it for 6days now, they always answer with same excuse that the other department is doing their jobb, and the support has no right to tell time frame when money will be paid out. So b

The player from Portugal had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player’s account had been migrated from B20 Casino to Granawin without his consent to the new terms and conditions, including a welcome bonus and maximum bet rules that had not been present at B20. The casino claimed the player had violated these rules by exceeding bet limits during the active bonus, but the player denied ever receiving any warnings or notifications about such limits. The casino had failed to provide any evidence or proof of warnings despite multiple requests. Due to the lack of cooperation and absence of supporting documentation from the casino, the complaint was marked as unresolved by the Complaints Team.

The player from Spain faced account limitations at Granawin Casino, which withheld the funds due to a misunderstanding regarding a document. Despite previously approved documentation and prompt corrective actions based on the casino support team's guidance, the player requested that the account be reopened or that the remaining funds be made available for withdrawal. The casino ultimately cited a violation of its Terms and Conditions concerning duplicate accounts as the reason for confiscating a portion of the winnings. After reviewing sensitive internal evidence provided by the casino, the Complaints Team concluded that the casino's decision was justified and rejected the complaint. The player was advised that, if they disagreed with the outcome, they could escalate the matter to the Kahnawake Gaming Commission.

The player from Spain had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The complaint was resolved by rejecting the player's claim after the casino provided evidence alleging document fraud and suspicious financial transactions with another player. Despite the player denying these accusations and providing proof of approved KYC documents, the actions taken by the casino were deemed justified. The player was permanently banned from the platform due to violation of the zero-tolerance policy against fraudulent behavior.

I had €4,749.88 in winnings confiscated by Granawin Casino (operated by TechSolutions Group N.V.), on the claim that I violated maximum bet limits during a bonus promotion.Relevant facts:My account was automatically migrated from B20 Casino to Granawin without me ever accepting any new Terms and Con

Your app is bullshit. I definitely wouldn't recommend to anyone

My friend made some winnings and wanted to withdraw the prize but because some of the money was bonus funds they told him he had to wager the money or had to make a deposit to cover the bonus funds if he wanted to cash the prize.He already tried to get his money prize three times and every time the

They scammed me just like everyone else. Once I made some winnings, they completely wiped my account clean. Hell and prison are for the folks at Granawin.