Gorilla Wins Casino— player complaints: 7 in English

Player’s withdrawal is delayed and funds are pending. [Withdrawal] — no_react_reg_bad

Player's withdrawal is delayed. [Withdrawal] — no_react_reg_bad

The player from the United Kingdom faced a severely delayed withdrawal of £4,250 from Gorilla Wins Casino, which had been "Pending" for 19 days. Despite having complete access to her account and previously using the same debit card without issues, the casino's financial team failed to act on her requests, leaving her unable to finalize the transfer. She sought intervention to approve her withdrawal. The casino follows a No Reaction Policy and does not cooperate with us in resolving players' complaints. As a result, the complaint was closed prematurely as unresolved.The player from the United Kingdom faced a severely delayed withdrawal of £4,250 from Gorilla Wins Casino, which had been "Pending" for 19 days. Despite having complete access to her account and previously using the same debit card without issues, the casino's financial team failed to act on her requests, leaving her unable to finalize the transfer. She sought intervention to approve her withdrawal. The casino follows a No Reaction Policy and does not cooperate with us in resolving players' complaints. As a result, the complaint was closed prematurely as unresolved. Written by TomasComplaint Specialist Submitted: 11 Aug 2026 | Unresolved : 19 Aug 2026Automatic translation:

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The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. He said his first withdrawal of £3,000 was still pending while the casino kept saying it was carrying out verification, although he had already passed KYC and the winnings were from his own deposit. We could not move the complaint forward because the casino had a long record of not reacting to our mediation attempts, so the case was closed as unresolved.

The player from the United Kingdom had been attempting to withdraw her funds since June 13, but after three weeks, the casino still had not processed her request despite claims of an urgent process. The complaint was closed as unresolved due to the casino's consistent lack of response to multiple complaints, which reflected a pattern of ignoring mediation attempts. The casino's uncooperative behavior negatively impacted its overall rating. The Complaints Team recommended avoiding this casino based on its history of non-responsiveness.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player was informed that withdrawal processing could take up to 14 days due to verification or a high volume of requests and was advised to wait before filing a complaint. After the recommended period, the player confirmed the withdrawal was still pending. The complaint was ultimately closed due to the player's lack of response to further inquiries necessary for investigation.