Goldspin Casino— player complaints: 15 in English

15 Complaints

0 Last 30 days

0 Unresolved

66.665651669387d Last complaint

5.5 Risk index

€15 Disputed sum

Goldspin Casino: 15 complaints filed in English across 2 platforms, disputed sums €15. Most of them are about withheld payouts (40%). Risk index 5.5. Texts below are the players' own words, as published on the source site; last complaint 2026-08-06.

Goldspin Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 40% 6

Verification 27% 4

Game fairness 20% 3

Bonus terms 7% 1

Other 7% 1

Status unknown 14 Closed, no outcome 1

Sources

Trustpilot 14 Casino Guru 1

Complaints by month

Questions and answers

How many complaints are there about Goldspin Casino?

The English-language record holds 15 complaints from 2 platforms; 14 carry no status from the platform. The latest one is dated 2026-08-06.

What do players complain about?

Mostly withheld payouts — 40% of cases, then verification (27%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 15 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 5.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 15

06.08.2026 Casino Guru Other Closed, no outcome

Goldspin Casino - Player reports issues with unscrupulous casino.

The player from Sweden faced difficulties depositing a small amount at Goldspin Casino and believed the casino was a scam. She found the customer service unhelpful, directing her to an unreasonable email for further assistance. We advised her to contact her payment provider because the deposit had not been credited, but later she reported that the bank confirmed the transaction was completed and the casino took the money. As she did not respond to our follow-up messages and reminder, we were unable to continue the investigation and the complaint was closed for now.

19.06.2026 Trustpilot Withheld payouts

WATCH OUT - SCAM!Don`t deposit any money on this casino. I made a deposit with welcome bonus. Won some money on real bal

WATCH OUT - SCAM!Don`t deposit any money on this casino. I made a deposit with welcome bonus. Won some money on real balance and made verification. Verification is hard as hell but possible. After weeks of sending documents my account was verified. I made a withdraw request. After a week i got mail

17.06.2026 Trustpilot Game fairness

Caishmere gold slotIs a scam for.sure after 3 days of deposit as promised

07.03.2026 Trustpilot Verification

Warning to everyone: Stay away from this casino.The KYC verification process is almost impossible. They keep rejecting g

Warning to everyone: Stay away from this casino.The KYC verification process is almost impossible. They keep rejecting genuine documents and repeatedly ask for new ones such as bank statements, internet bills, and different address proofs.Even after submitting many valid documents, they still refuse

28.11.2025 Trustpilot Withheld payouts

The dirty rats ripped me off $3,500 that I won legit and they just started being snakes

28.11.2025 Trustpilot Withheld payouts

Again like most customers been playing since last january.never much luck and site seems to encourage big spenders not t

Again like most customers been playing since last january.never much luck and site seems to encourage big spenders not the little 10/20 euros like myself.I actually won 40 euros first time ever but realized I couldn't withdraw it.Have all my documentation in place.Would steer clear of this site.they

27.11.2025 Trustpilot Game fairness

Only because you have to give it a star.Dont trust this site. It is a complete rip off. The worst spin ratio to win ever

Only because you have to give it a star.Dont trust this site. It is a complete rip off. The worst spin ratio to win ever.

19.10.2025 Trustpilot Game fairness

I placed a €1,000 bet at Goldspin Casino, adhering to the stated minimum bet. However, I observed that other players wer

I placed a €1,000 bet at Goldspin Casino, adhering to the stated minimum bet. However, I observed that other players were allowed to place bets as low as €250, which is below the minimum requirement. During my gameplay, I consistently received low-value face cards, while these players received high-

07.10.2025 Trustpilot Withheld payouts

I hve done a withdrawal but my bank dont accept it, so the money go back to the goldspin bank account but in my goldspin

I hve done a withdrawal but my bank dont accept it, so the money go back to the goldspin bank account but in my goldspin account the money has gone.I have lost 500€

18.09.2025 Trustpilot Verification

SCAM CASINO Dont play on this scam casino, they dont pay out a winn. If you win and want to whitdraw they asking you to

SCAM CASINO Dont play on this scam casino, they dont pay out a winn. If you win and want to whitdraw they asking you to werifay, i was full werifayed before my win, but the day i win and want to whitdraw they asking me to send in id, prof of adress, bank card, i do that again but they dont aprow it,

13.09.2025 Trustpilot Verification

as most have experienced here at this casino that they do not want to pay out any winnings. their tactic is to ask for m

as most have experienced here at this casino that they do not want to pay out any winnings. their tactic is to ask for more and more information that they want you to submit. very dangerous. i was going to withdraw 500 euros. but received an email later that they wanted more superficial information

13.09.2025 Trustpilot Withheld payouts

The worst online casino I’ve ever played at, purely because of their withdrawal process. They clearly delay verifying yo

The worst online casino I’ve ever played at, purely because of their withdrawal process. They clearly delay verifying your account and processing withdrawals in hopes you’ll get impatient and spend the winnings. It took 5+ days to verify my account because they kept asking for new documents or the s

11.09.2025 Trustpilot Verification

Impossible to withdraw money. I’ve sent documentation 3 or 4 times, they cancel everytime and ask for even more document

Impossible to withdraw money. I’ve sent documentation 3 or 4 times, they cancel everytime and ask for even more documentation. Worst casino ever.

08.09.2025 Trustpilot Withheld payouts

Worst online experience in casino so far. They always say some sketchy things and rejected your withdrawal. How can thos

Worst online experience in casino so far. They always say some sketchy things and rejected your withdrawal. How can those scam artists still legit?

22.08.2025 Trustpilot Bonus terms

I deposit money and then i had an bonus without asking or clicking for it and when i removed the bonus all of my money d

I deposit money and then i had an bonus without asking or clicking for it and when i removed the bonus all of my money disappeard. This is first time an casino tricked me. I hope they will lose there licens. This is not okey

How the risk index is calculated and how complaints are labelled — the method behind this section.