BOHO Casino— player complaints: 18 in English

Reason: Delayed payment I withdraw 6000 cad on boho casino on 28th of september at 7:50 am and its been 73 hrs and I havent recieved my funds yet.I also Withdraw another 6000 cad on october 1 and not one of the withdrawals are recieved yet.Ive contacted them so many times now and they keep telling me the same answer.I was promised to have the funds within 48 hrs but its been way passed the time they gave me

Reason: Delayed payment I submitted a withdrawal for $6,000 NZD on 26 September 2026 and it has been pending for a number of days now.My total balance is $36,000 NZD: the $6,000 pending withdrawal plus approximately $30,000 NZD remaining in my account.I have contacted live chat three times, on 28 and 29 September. The agents (Walter, Joan and Arnold) told me the withdrawal is under additional review by the account security team, that all needed documents were already uploaded before my withdrawal, and that nothing is needed from me. No timeframe has been given.I keep receiving the same generic response with nothing concrete, no dates no timeframe nothing.I am fully verified and did not use any bonuses. My winnings came from an in-game feature during real-money play, followed by real-money bets. I have had 8 successful withdrawals in the past, the most recent in March 2026.@askgamblers@bohocasinoI am requesting that my pending withdrawal be processed and paid out, and that my remaining balance can be withdrawn without further unexplained delays. Please assist.

Reason: Self-exclusion I am making this complaint because I repeatedly contacted Boho Casino and asked them to close my account. Despite my requests, my account was not closed and I was still able to continue gambling and losing money.I made multiple requests to Boho Casino asking for my account to be closed. I also explained that I wanted to stop gambling. Despite these requests, the account remained open.As a result, I lost more than $3,000 after I had already asked for my account to be closed.I subsequently contacted Boho Casino and requested a refund for the losses incurred after my accoun­t-c­los­ure­/se­lf-­exc­lusion requests. However, I have received no meaningful response or resolution regarding my refund request.I am asking Boho Casino to:Permanently close my account.Review my account and all of my previous accoun­t-c­los­ure­/se­lf-­exc­lusion requests.Review the deposits and losses made after my first request to close the account.Refund the money I lost after I clearly requested account closur­e/s­elf­-ex­clu­sion.I have copies of my emails and other communications showing that I requested the account closure, and I am willing to provide them as evidence.I am asking AskGamblers to assist me in resolving this matter with Boho Casino --- Ответы в треде --- AskGamblers • Support Team 5 days ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Boho Casino management acted in accordance with their Terms and Conditions. Player's slef exlusion requests dates from August 22nd, as per the evidence and email player provided within the opening post. Casino provided full explanation and supporting evidence that no refund is in place based on the fact that between the period of account's closure request and final closure Successful depositswere in the amount of CAD 17,252.00 while cuccessful withdrawals were in the amount of CAD 18,003.18.Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. Boho Casino • Representative 6 days ago Dear AskGamblers Team, We would like to clarify that the relevant supporting transaction history was initially sent to the AskGamblers Support Team on September 24, 2026. Following the latest request from AskGamblers support team, we have also resent the information and provided the direct link to this complaint to ensure that the submitted evidence can be correctly connected to the case. Best Regards, Boho Casino Team AskGamblers • Support Team 1 week ago Dear Boho Casino,Please be informed that we have not received any email related to the issue in question, do resend it to suppor­t@a­skg­amb­ler­s.comPlease note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. Dnsrcd 1 week ago Boho has identified August 22, 2026 at 9:33 PM UTC as the starting point, but the important issue is when I first communicated that I wanted my account closed/self-excluded and made it clear that I wanted to stop gambling. I ask AskGamblers to review the complete communication history between myself and Boho and establish the earliest date and time on which I made a valid request to close/self-exclude my account. I would also ask that the transaction history supplied by Boho be reviewed chronologically from that point, rather than relying only on the total deposits and withdrawals quoted in their response. Boho states that there were CAD 17,252.00 in deposits and CAD 18,003.18 in withdrawals after August 22. However, that calculation by itself does not establish that the account was properly restricted when I first requested closure, nor does it address any gambling activity that occurred between my earlier request(s) and the date Boho has selected as the beginning of its calculation. Please also ask Boho to identify: The exact communication they consider to be my first account-closure request. Why any earlier communication requesting closur­e/s­elf­-ex­clusion was not treated as such, if applicable. The exact date and time my account was actually restricted from gambling. The complete transaction history from my earliest closur­e/s­elf­-ex­clusion request until the account was closed. How the CAD 18,003.18 withdrawal figure was calculated, including the dates of those withdrawals. I have the relevant communications available and can provide them to AskGamblers if required. I therefore do not consider the complaint resolved merely because Boho's selected period shows withdrawals exceeding deposits by CAD 751.18. The first issue to establish is the correct starting point and whether my account remained available for gambling after I had clearly requested that it be closed­/se­lf-­exc­luded. I respectfully ask AskGamblers to review the evidence before closing the complaint.

Reason: Self-exclusion I am submitting this as a formal complaint regarding the handling of my repeated requests to permanently close and self-exclude my gambling account.I have explicitly informed your customer support that I have a gambling addiction and that I want my account permanently closed­/se­lf-­exc­luded.Despite making this clear and contacting you repeatedly, my request has not been dealt with appropriately. Instead of simply permanently closing my account, I have experienced delays and further communication regarding alternatives.I want there to be absolutely no ambiguity: I am requesting permanent self-exclusion because of gambling addiction.I do not want a temporary break, cooling-off period, deposit limit, retention offer, bonus, or any other alternative. I do not want to be persuaded to continue gambling.Transaction evidenceI have preserved screenshots of the transaction history available through my Boho Casino account.From the screenshots currently in my possession, I can document at least NOK 127,820 in accepted deposits between 26 June 2026 and 15 September 2026.This is a conservative figure. I have only included transactions where the date and amount are clearly visible, and I have removed transactions appearing more than once across overlapping screenshots.There is also an additional NOK 1,700 deposit visible in the evidence where the date is not visible. I have therefore excluded that transaction from the NOK 127,820 documented total.The screenshots demonstrate repeated and concentrated deposits, including:* 6 July 2026 – NOK 15,000* 18 August 2026 – NOK 15,000* 2 September 2026 – NOK 10,500 within approximately 40 minutes* 11 September 2026 – NOK 15,650* 14–15 September 2026 – NOK 21,200 between approximately 23:10 and 01:02These examples are not estimates of gambling losses. They are accepted deposits visible in the transaction history I have preserved.My self-exclusion requestThe central issue in this complaint is straightforward.I have told you that I suffer from gambling addiction and have repeatedly requested that you permanently close/self-exclude my account.Once I explicitly disclosed my gambling addiction and requested permanent self-exclusion, I expected that request to be treated as a serious responsible-gambling matter and acted upon without unnecessary delay. Instead, I have had to repeatedly contact you regarding something I have already made completely clear.For someone who has specifically disclosed a gambling problem, leaving continued access to a gambling account while discussing alternatives to permanent closure creates an obvious risk.I therefore formally request:1. Immediate and permanent self-e­xcl­usi­on/­closure of my account.2. Written confirmation that the account has been permanently self-excluded and cannot simply be reopened upon request.3. Confirmation of the exact date and time when you first received notice that I had a gambling problem and/or requested self-exclusion.4. A complete record of my deposits, withdrawals, and gambling transactions for the relevant period.5. Copies or records of the communications concerning my requests for account closur­e/s­elf­-ex­clu­sion.6. An explanation of why my permanent self-exclusion request was not actioned immediately after I disclosed my gambling addiction and requested closure.7. Confirmation of what responsible-gambling actions, restrictions, or account reviews were applied to my account, and when.Please preserve all records relevant to this complaint, including account activity, transaction records, responsible-gambling records, internal account notes, and my communications with customer support.Important clarificationMy immediate priority is not reimbursement. My priority is making sure that I cannot continue gambling through this account. I am asking for permanent self-exclusion regardless of whether any money is ultimately refunded.I am preserving screenshots of my transaction history and copies of my communications as evidence.Please treat this message as a formal complaint and permanent self-exclusion request and provide written confirmation that my account has been permanently self-excluded.If this matter is not resolved appropriately, I will preserve the complete correspondence and submit the matter, together with my transaction evidence and self-exclusion communications, to the relevant licensing/regulatory and dispute-resolution channels applicable to the operator.I expect written confirmation of the permanent self-exclusion and a formal response to this complaint.Kind regards,<full name removed>

Reason: Self-exclusion I requested self-exclusion 7 days ago and was answered by an automatic message by mail saying that my VIP account manager would be following up, I was since unable to control my gambling spending and deposited 1180$ into my account, won some lost some then tried to withdraw but was unable to. I request Boho Casino close my account and at least refund the deposit I made, since I requested my self exclusion since it does not follow the self-exclusion policy they advertise. --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. ohoule 1 month ago Finale update : thank you to Boho Casino and Ask Gambler's teams for quick resolution of this complaint, I ask the AskGambler team to mark this complainy as solved. ohoule 1 month ago Hi AskGambler and Boho Casino teams, I'm currently in contact with the Casino team, once I receive the refund I'll update here, thank you to all parties for your collaboration. Boho Casino • Representative 1 month ago Dear AskGamblers Team, We sincerely apologize that the player had to wait longer than expected for their request to be processed. Please be informed that the player’s account has now been closed and is no longer accessible. We have also contacted the player directly regarding the refund and the next steps. Best regards, Boho Casino Team

Reason: Self-exclusion I requested self-exclusion on July 29 and again on August 8th because I couldn’t control myself, and I lost roughly 14,500 over this time. I reached out to support over and over again via live chat requesting assistance and received none. I am requesting a refund of my losses over this time, as my self-exclusion was not honored promptly. I can provide proof of deposits and withdrawals in this time frame as well. I think this is unacceptable, as I tried everything I could to stop the problem, but was not helped at all. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. t.langan.07 • British Columbia 3 weeks ago This can be resolved. Boho has refunded me the money lost after asking for self exclusion and that is a satisfactory result for me. t.langan.07 • British Columbia 3 weeks ago Hi, Have been working with Boho Casino. Will update in the coming days! AskGamblers • Support Team 3 weeks ago Dear @t.langan.07,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.

Reason: Refund declined Complaint against Boho Casino – Self-Exclusion Request Not ImplementedI am submitting a complaint regarding Boho Casino's failure to implement my self-exclusion request and my request for reimbursement of CAD $906 in losses incurred after that request.On July 15, 2026, I contacted Boho Casino through their live chat and clearly requested to self-exclude my account.The chat representative informed me that self-exclusion procedures were handled by email and instructed me to contact the following address: [email protected].I followed these instructions immediately and sent my self-exclusion request to that email address on July 15, 2026, at 12:25 PM Pacific Time.Despite this request, my account was not self-excluded or blocked. I was able to continue depositing and gambling after I had already clearly requested self-exclusion. As a result, I subsequently lost a total of CAD $906.I am providing a copy of the original email I sent to Boho Casino as evidence of my self-exclusion request, including the date and time it was sent.I believe that once I clearly communicated my intention to self-exclude and followed the procedure provided by Boho Casino, my account should have been restricted in accordance with their responsible gambling obligations. Instead, the account remained active and I was permitted to continue gambling.I have contacted Boho Casino regarding the matter and requested reimbursement, but the issue has not been resolved.I am therefore asking AskGamblers to review the evidence and assist me in obtaining reimbursement of the CAD $906 I lost after submitting my self-exclusion request.I am providing the following evidence:- The email sent to Boho Casino on July 15, 2026, at 12:25 PM Pacific Time requesting self-exclusion;- Evidence of the deposits and losses made after my self-exclusion request;- My subsequent communication with Boho Casino requesting reimbursement.My requested resolution is reimbursement of the full CAD $906 lost after my self-exclusion request was submitted. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. aanmvv • British Columbia 2 weeks ago Dear AskGamblers Team and BohoCasino, I would like to update the status of this complaint and mark it as resolved. Everything worked out and today I got my refund . Compliant can be closed. Thank you! Boho Casino • Representative 2 weeks ago Dear Player and AskGamblers Team, We would like to provide a quick update regarding the refund. The funds have been sent from our side, and the player has also been provided with the transaction reference number. We will now await an update from the player once the funds have been received. Kind regards, Boho Casino Team aanmvv • British Columbia 3 weeks ago Please do not close this complaint until I receive funds. Thank you

The player from Germany is having trouble with his account closure request, as the casino is ignoring his emails and the chat support directs him to VIP, who also fails to respond.The player from Germany is having trouble with his account closure request, as the casino is ignoring his emails and the chat support directs him to VIP, who also fails to respond. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 04 Sep 2026 | Resolved : 05 Sep 2026Automatic translation:

The player from Quebec sent a $20 LTC deposit to the casino, unaware of a minimum deposit requirement that was not clearly disclosed. As a result, the deposit was voided, leading to a loss of funds, and the support team's responses were unsatisfactory.The player from Quebec sent a $20 LTC deposit to the casino, unaware of a minimum deposit requirement that was not clearly disclosed. As a result, the deposit was voided, leading to a loss of funds, and the support team's responses were unsatisfactory. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 19 Aug 2026 | Resolved : 21 Aug 2026Automatic translation:

The player from Ireland was facing difficulties in closing their account despite multiple requests due to a gambling problem, which the casino was ignoring. They expressed frustration at the continuous losses and the lack of response from the casino support. We asked for the original email threads and chat logs to verify the self-exclusion requests, and the complaint was then marked as resolved after the player confirmed the issue had been settled. The case was closed because the player indicated the account closure problem had been resolved.

The player from Austria deposited €300 and requested a withdrawal after winning the same amount, but was told he had to wager it ten times despite not receiving a bonus. After raising this issue in live chat, his withdrawal was canceled, and his account was permanently blocked. We asked him whether he had passed verification, made any previous withdrawals, and whether the account had been closed due to gambling problems, but he did not respond further. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Quebec disputed Boho Casino's adherence to responsible gaming practices after making large deposits and playing for extended periods without receiving any alerts or interventions. She requested a review of her case, but the casino's responses lacked detail regarding its policy application to her situation. She confirmed that her account was closed immediately after she disclosed a gambling problem, and access to the account was no longer available. We reviewed the complaint and found no evidence that the casino breached its responsible gambling obligations after it became aware of her gambling issue, as the closure request was handled promptly. For this reason, the complaint was rejected.

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The player from British Columbia requested account closure due to a gambling disorder but had been waiting for 3–4 weeks, as the casino cited a VIP manager’s vacation as the reason for the delay. Despite repeated inquiries, his account remained active, and the chat was often closed on him. We asked him for further details and advised him to contact the casino again with a clear self-exclusion request, but he did not respond to our messages or reminders. As a result, we were unable to continue the investigation, and the complaint was closed for the moment due to lack of player communication.

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The player from Australia, who had achieved VIP status and had his documents verified, faced delays with a small withdrawal of 800€, which had been pending for 9 days despite prompt deposits. After making this withdrawal, he no longer received communication or bonuses from the casino. We requested the relevant withdrawal communication and transaction screenshots to investigate the delay, and the complaint was then marked as resolved after he confirmed the issue was fixed. The resolution was recorded because the player marked the complaint as resolved using the dedicated button.

The player from Spain had requested account closure for over a week due to gambling addiction, but the casino had not processed her request. She also sought a refund of €9,000 after withdrawing her winnings of €5,000, as she had documentation of her closure request. We requested additional information and evidence from her to verify the timing and nature of her closure request, but she failed to respond to our inquiries and reminders. Consequently, the complaint was closed due to lack of cooperation, though the player could reopen it by resuming communication.