GG.BET Casino— player complaints: 20 in English

Reason: Delayed payment Hi,I have a problem with GGbet.I have been waiting for my withdrawal of 50 usd 8 days.Last time, withdraw all of them, mostly within 1 day, then we will get the fund. From live chat operators, I only get the same answers. Hope u can help me with this casino.Transaction ID: 591ac3­60-­72a­d-4­db2­-a3­f1-­b34­c4b­a3d3e7

Reason: Amount not credited Dear AskGamblers Team,I am filing this formal complaint against GG.BET regarding an uncredited deposit issue that has been unresolved for over 30 days. Here are the details of the transaction:- Casino Operator: GG.BET- Account ID: 86323340- Deposit Amount: 29,946 ARS (approx. $20 USD)- Gateway Transaction ID / Payment Number: a9fdd5­6c-­ee4­4-4­d9f­-84­f6-­094­772­caebbc- Additional Reference: 564212­e5-­938­3-4­f65­-be­ad-­d7c­f18­81a2a4Despite successfully processing the payment through their payment gateway (Payshield) and having the corresponding proof of transfer, the funds were never credited to my casino balance, which remains at $0.00. I have contacted GG.BET customer support multiple times regarding this matter. However, I have only received repetitive template responses, vague excuses regarding name discrepancies, and zero actual assistance or resolution. I kindly request the assistance of the AGCCS team to mediate this case so that GG.BET either credits the funds to my account or issues a full refund. All relevant proofs (payment receipt, gateway payment screen, balance screenshots, and support chat transcripts) are attached to this complaint.Thank you for your time and support.Best regards,< first name removed > --- Ответы в треде --- lisandronahuelsarnari • Argentina 4 days ago To give the mediators an idea of ​​the extent of the casino's technical failure and lack of control: in addition to my withheld deposit, my transaction history has recently been flooded with attempts at "ghost" transactions for random amounts—listed as "Rejected"—even though I never initiated any of them. This confirms that GG.BET’s payment gateway in Argentina is functioning terribly and systematically generating erroneous records lisandronahuelsarnari • Argentina 4 days ago I reject the casino's latest generic response. The excuse that "investigating takes time" has now dragged on for over a month regarding a small amount (29,946 ARS / $20 USD). I have already provided all requested evidence, including proof of payment, screenshots from the payment gateway, and the video in WEBM format required by your own team. I demand that the GG.BET finance department stop stalling the case with automated responses and immediately proceed to credit the funds to my account or issue a full refund. I await a definitive resolution. GGbet Casino • Representative 4 days ago Dear Lisandro, We completely understand your concerns, and it’s unfortunate that this situation has made you question our integrity. Investigating the matter and clarifying all the details does require some time. Your case is being looked into, and finding a resolution remains a priority. lisandronahuelsarnari • Argentina 6 days ago I reject the casino's argument. The fact that other transactions went through neither justifies nor resolves the issue with this specific deposit of 29,946 ARS ($20 USD), which was successfully debited but never reflected in my balance. I demand that the finance team focus on tracing and resolving this particular transaction, rather than diverting attention to other movements. I await immediate credit or a refund.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 19 Sep 2026 Automatic translation:

Player’s withdrawal is delayed and unprocessed. [Withdrawal] — waiting_for_casinoguru

Player’s withdrawals are delayed and unprocessed. [Withdrawal] — waiting_for_casinoguru

Player’s account has been closed for alleged bonus abuse. [Bonus] — waiting_for_casinoguru

Player's withdrawal is still delayed. [Withdrawal] — waiting

Player's winnings have been confiscated. [Winnings dispute] — waiting_for_casino

Reason: Delayed payment They have been delaying withdrawal of 30usd saying technical reasons.ID 41056219Still the same response, only deposit is instant here. If ur looking for a proper withdrawal find other casinos. They are not processing withdrawal and support always says it's currently payment processing by payment provider, even they don't have any idea what to do. --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear @Jayakumar619,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. GGbet Casino • Representative 1 month ago Dear All, Thank you for reopening the complaint and giving us another opportunity to clarify the situation and help bring this case to a resolution. After reviewing the player’s account and the withdrawal history, we can confirm that the original $30 withdrawal request was cancelled due to technical issues. Following this, the player submitted a new withdrawal request for $20. However, shortly after creating this new request, the player continued playing and subsequently lost the funds in their casino balance. Therefore, there is currently no active withdrawal request or remaining balance related to this complaint that can be processed by the casino. We fully understand the player’s frustration regarding the technical issue that affected the initial withdrawal. Nevertheless, once the new withdrawal request was created, the funds remained available in the player’s balance and were subsequently used for gameplay and lost by the player. We hope this clarification helps resolve the matter, and we would like to thank the AskGamblers Complaint Team for giving us the opportunity to address the case once again. Best regards, GG.BET Team AskGamblers • Support Team 1 month ago Dear all, This complaint has been reopened as per GGbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution. Jayakumar619 1 month ago It's almost 20days and still they cannot process a 30 dollars withdrawal .How can someone trust this casino..Seems like they don't have any intension to process my withdrawal soon

The player from Japan faced an unjustified account closure and confiscation of approximately $3,000 in winnings by GGBet, which accused her of "multi-accounting." Despite previously processing several withdrawals without issue, GGBet froze her account when she attempted to withdraw her remaining balance. The player disputed the casino's claims and offered to undergo Video KYC verification to clarify her situation. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team, preventing further investigation or resolution at that time.

The player from Quebec had four outstanding withdrawal requests totaling $3,000 CAD, with the oldest request pending for 13 days and all in "New" status. Despite being a fully verified customer and having previously received prompt payouts, the player encountered delays and generic responses from support, with no specific explanation for the unprocessed withdrawals. We contacted the casino, which confirmed the withdrawals were active and later admitted one cancellation was caused by a technical issue on its side, with the funds returned so a new request could be made. The complaint was marked resolved after the player confirmed receipt of the final $1,500 CAD withdrawal, and we closed the case accordingly.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. He reported that his €1,442 winnings had been stuck in “new” status for about 20 days, despite being fully verified and told no further documents were needed. We had advised patience at first, then the complaint was moved to a dedicated resolver who contacted the casino directly. The case was then marked as resolved after he confirmed that the issue had been solved.

The player from Japan submits a complaint against GG.BET for the permanent closure of their account and confiscation of their remaining balance. The casino claims the closure results from violations of their Terms and Conditions but provides no specific evidence to support their decision. The player requests a review of the situation and clarification on the alleged violations.

The player from Finland faced significant delays in payment and an ongoing verification process with GGbet, despite having previously verified his account. He had submitted multiple ID selfies and proofs of payment methods, yet his account remained unverified, leading to the cancellation of his pending withdrawals and account access issues. We reviewed the casino’s evidence and the verification interview results, which showed inconsistencies in his answers, so the complaint was closed as rejected. The casino’s permanent account closure was upheld because he did not pass the verification call, and the decision was considered final.

The player from Brazil had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team explained that withdrawal delays could occur due to KYC verification or high withdrawal volumes and advised waiting at least 14 days before filing a complaint. After the recommended time frame had passed, the player did not respond to follow-up inquiries. Consequently, the complaint was closed due to lack of communication, with the option for the player to reopen it if needed.

The player from Ontario self-excluded from GG.bet due to gambling issues, but the casino did not act on his request and instead sent bonus offers to encourage further play. He sought a refund for his deposits made after the self-exclusion request, totaling CAD $4,300, as he believed the casino's actions were malicious. The Complaints Team asked the player to provide detailed communication and account closure information to proceed with the investigation. Due to the player's lack of response to these requests, the complaint was closed without resolution. The player retained the option to reopen the complaint by resuming communication.

The player from India encountered issues withdrawing funds from the casino, as he was unable to withdraw via the same method (crypto) he had used for the deposit. He faced restrictions with his bank regarding payments from unauthorized sources and requested a manual withdrawal, finding the casino's stated rules misleading. Casino guru agent clarified that casinos may limit payment methods by region and that the Complaints Team could not compel the casino to enable cryptocurrency withdrawals if they were not offered. The player was advised to continue communicating with the casino for possible future options, and the complaint was closed due to no further action being possible.

The player from the Czech Republic reported that his account at GG.BET had been permanently blocked, and all his funds confiscated due to an accusation of altering verification documents, which he denied. Despite his attempts to resolve the issue through support, he received no specific details or evidence regarding the claim. The player was unable to provide the requested verification documents or evidence of his account balance. Due to the player's lack of response to inquiries and reminders, the complaint was closed by the Complaints Team without further investigation.

The player from Romania requested a withdrawal 7 weeks ago after depositing 2700 RON, but faced account limitations and issues receiving his winnings. He completed the full KYC process, including sending a selfie with his ID, yet he continues to wait without resolution.

Hello, Unfortunately I can't find the online casino from gg.bet, but you have the Vulkan Vegas Casino, which is the same group. Both have the same seat in Cyprus (head office at: Office 102, 12A Lekorpouzier, Limassol, Cyprus; registration number: HE315596). Since November 2020 I have been banned from the casino due to gambling addiction. I also have the progressions on my mobile phone by email. Unfortunately, I relapsed last month and deposited € 1,400 in the gg.bet casino. But since I am blocked in this company, I could not have registered with my email or deposited money. however, both were possible. I don't think it is part of player protection that if you are banned and the company knows the reason, you can simply deposit money. I wrote to the casino about the refund. I informed the casino about this directly on Monday. to this day I have not received an answer and I hope that you can help me further. it is an unjust enrichment of the casino to keep one's money through an addiction. Kind regards,