Gamdom Casino— player complaints: 12 in English

Reason: Terms violation Hello askgamblers and gamdom casino.Today I want to complain about unfair gamdom decision.They ask me to pass KYC. I completed in in couple minutes. They requested bank statement, I showed it to them. Then they asked another bank statement, which I proved to them too.TThey did not want to verify my account because they didn't see any salary, but in statement they could see same transactions from same person on my balance, its my job owner and partner, and he pays me from every successful case that I make.I told it to them, and the next day my account got blocked. They say that I breach rules, but they never say which rule did I breach.With all of that ''justification'' about bank statement and salary I can clarify for myself that they didn't want to pay, and I ask you to help me with paying my money

Reason: Account closure Hello,On July 14, 2025, I registered with Gamdom and deposited 786 USDT.The next day, I placed a sports bet. After placing the bet, I claimed Instant Rakeback and received approximately 4.68 USDT.Shortly afterwards, Gamdom cancelled the bet and returned the stake to my balance. My balance was then 790.68 USDT. A few minutes later, my account was permanently closed and all funds were confiscated.I have a screenshot showing the 790.68 USDT balance shortly before the account was closed.When I contacted Gamdom, they told me that my account had been permanently closed due to a “serious violation” of their Terms of Service and that the remaining funds had been confiscated. They did not explain what exactly I had done wrong.I later posted a public review online. Gamdom replied on March 24, 2026 and said that “funds used for gameplay are non-refundableHowever, I am not asking for money that I gambled and lost. Gamdom cancelled the bet themselves and returned the stake to my balance before closing the account and confiscating the funds.I am also not asking for the approximately 4.68 USDT Instant Rakeback related to the cancelled bet. I only want my original 786 USDT deposit returned.I have no problem with Gamdom closing my account if they no longer want me as a customer. My complaint is about them keeping my deposited money after the bet had already been cancelled.I am asking Gamdom to return my 786 USDT deposit.Regards, --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. craftruo7878 3 weeks ago Hi, I can confirm that the issue has been fully resolved. Gamdom restored access to my account, returned the 786 USDT and I was then able to successfully withdraw the funds. Thank you to Gamdom for resolving the issue, and to the AskGamblers Complaint Team for your assistance. Please close the complaint as resolved. Regards, AskGamblers • Support Team 3 weeks ago Dear @craftruo7878,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Gamdom Casino • Representative 3 weeks ago Hello, Thank you for following up. We have reached out to the player directly by email regarding the matter and have provided them with the applicable resolution. We always aim to handle these matters fairly and consistently, while taking the necessary steps to protect our platform and community. We trust this clarifies the current status of the case. Gamdom Support Team

Player's winnings are confiscated without reason. [Winnings dispute] — rejected_other

Player’s winnings are delayed by Gamdom. [Winnings dispute] — unresolved

Player's winnings have been confiscated. [Winnings dispute] — insuff_evidence

Player's account has been improperly reactivated. [Account] — waiting

The player from Brazil had her account restricted by Gamdom and completed the required verification. Despite initially being informed that she could withdraw her balance, her winnings were later confiscated and only her deposited amount was returned. Her account was subsequently banned, and she sought assistance in recovering the confiscated funds. She stated that she had played live games and sports betting for 2–3 days, had not used any bonus, and that her account had been fully verified. We contacted the casino for clarification and supporting evidence, but the casino was unable to provide sufficient evidence for us to independently verify the reason for the confiscation. As a result, we closed the complaint as unresolved, as the casino’s explanation could not be independently confirmed.

The player from Nigeria had their account balance of $1,790 confiscated after a withdrawal attempt was denied, despite submitting the required KYC documents. They expressed dissatisfaction with this treatment and requested the return of their winnings and access to their account. We were unable to evaluate the casino’s investigation into the sports betting activity fairly, so the complaint was closed without a resolution.

The player from North Macedonia faced a withdrawal issue with Gamdom, where his winnings had been withheld for over 20 days without explanation. Despite completing the required verification processes promptly, including submission of proof of funds, he received no updates or meaningful responses from customer support. He requested immediate processing of his withdrawal and a clear explanation regarding the delays. We asked him for details about the proof of funds and any casino replies, but he did not respond to our follow-up messages or reminder. As a result, we closed the complaint for now due to lack of communication from him.

The player from Japan reported a decrease in balance amounting to 8,500 yen and stated that his account was locked after contacting customer support. Despite his attempts to resolve the issue, he was unable to restore his account and claimed that a total of 13,000 yen had been stolen. He said his identity had been verified, no bonus was involved, and the casino told him someone else had accessed his account and placed bets before the account was locked. We asked for further details and correspondence, but he did not respond to our follow-up messages. As a result, we closed the complaint for now due to a lack of response from the player.

The player from the Netherlands filed a complaint against Gamdom for a breach of Responsible Gambling policies, as they had allowed him to create a new account despite his previous self-exclusion. He demanded a refund of 3500€ due to this violation and requested formal resolution within seven business days. The complaint was acknowledged and investigated by the Complaints Team, who requested documentation to verify the timeline and details of the self-exclusion and account creation. The issue was eventually resolved to the player's satisfaction, and the complaint was marked as resolved by the player. The Complaints Team confirmed closure of the case and offered further assistance if needed.

The player from Australia faced ongoing issues with his account as he requested closure due to responsible gambling concerns. He made multiple requests to close the account starting from May 19 and experienced significant financial losses, totaling approximately $72,000. Despite numerous emails, his account remained active, and he sought the return of his deposits made since his initial closure request. We clarified the distinction between account closure and self-exclusion and explained that without explicit mention of gambling-related harm, a refund could not be pursued. Due to the player's lack of response to our messages and requests for further information, the complaint was closed for the time being, with the option to reopen if the player resumed communication.