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FortuneJack — player complaint #4671, 2022-03-31: withheld payouts

FortuneJack: a player complaint filed on 2022-03-31, about withheld payouts. Published on Trustpilot. One of 123 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2022-03-31 Trustpilot Withheld payouts

Get your fortune jacked at Fortunejack...

AVOID this casino unless you don't mind waiting 48 hours for permission to withdraw your winnings, while they comb through site data looking for any account that's been on the same IP address as you. Their sole mission being to find a justification to not pay out winnings through baseless accusations of irrelevant "multi-accounting" rule violations. I have never had any issue not receiving a nearly immediate payout while playing on any casino other than this one. Bitstarz, never longer than 10 min, Stake, always instant, Cloudbet, never longer than 10 mins...fortunejack? Up to 48 hours. All of these other casinos have bonuses that would actually make it potentially advantageous to create multiple accounts, while fortunejacks bonuses present no such advantage, as they all require deposits, and/or carry 40X wagering requirements.So why is it that out of these 4 sites, only fortunejack has such concern for players using multiple accounts? It's the same reason that they only find it necessary to conduct these security checks once a withdrawal request has been made- they don't want to pay their players! The multi-accounting security check ups are a scam tactic to steal your money, PERIOD. There is not one reason for them to conduct these checks on your withdrawals otherwise. And once they accuse you of multi-accounting, how are you going to prove your innocence? How can you provide documentation for something you didn't do? You can't prove a negative, and I'm sure fortunejack is blissfully aware of this fact while they steal however many untold thousands of dollars from players everyday. Save yourself the headache of dealing with a site that doesn't understand the fundamental rule of operating a casino, which is you pay your players out IMMEDIATELY upon request when they win, not when you feel like it. Avoid Fortunejack or you're liable to get your fortune jacked.

Complaint data

Case number
#4671
Filed
2022-03-31
Status
Status unknown
Category
Withheld payouts
Place among complaints about FortuneJack
83 of 123 by date, newest first
Source
Trustpilot — original ↗
Text
308 words, as published

All 123 English-language complaints about FortuneJack — as a list by date; the summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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