FortuneJack — player complaint #4661, 2023-11-14: withheld payouts
FortuneJack: a player complaint filed on 2023-11-14, about withheld payouts. Published on Trustpilot. One of 123 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Nightmare in withdrawing - very easy in depositing funds
I just recently won a small amount in Fortune Jack, verified the KYC and it feels like they are doing some added security review. I did ask the live support prior to winning if there's a KYC and was advised that if only asked as I want to complete the KYC prior to playing. I played on different site and now it scares me that I will not get my deposit because of this (saw all negative reviews online). I sent a follow up with customer support and there's no ETA on processing this and a very negative experience overall. They are telling me that it will be reviewed tomorrow! They took so fast in getting a deposit now it is so painful to withdraw anything from them. Very poor experience from FortuneJack
