Fonbet Casino— player complaints: 19 in English

Reason: Delayed payment Dear AskGamblers Team,I would like to ask for your assistance regarding an ongoing issue with Fonbet Casino.My details:Name: < full name removed >Fonbet ID: 85133256Email: < email removed >Fonbet Request Number: N-24983312I won money at Fonbet Casino and subsequently requested a withdrawal. The withdrawal was rejected, after which Fonbet requested additional documents for KYC verification.I provided all the requested documents. In my Fonbet request N-24983312, on 27 July 2026, the Administration confirmed that my documents had been accepted.Fonbet Administration stated:“Thank you, your documents have been accepted. Please kindly return to this Request Form in three days (72 hours) to learn about the verification results.”Based on this message, I was explicitly informed that I should receive or be able to check the result of my verification within 72 hours.However, today is 29 September 2026, meaning that more than two months have passed since the documents were confirmed as accepted.During this period, I have contacted Fonbet support several times. Unfortunately, instead of receiving a specific explanation or a clear status update, I continue to receive generic/template responses asking me to wait patiently.I have still not received a clear explanation as to why my KYC verification has not been completed.Furthermore, my account is currently heavily restricted. Although I can still log into the account, I am unable to:make a deposit,play,make a withdrawal.Therefore, the account is effectively unusable for both gaming and financial transactions.I understand that KYC verification may sometimes take additional time. However, in this case, Fonbet itself confirmed that my documents had been accepted and specifically instructed me to return after 72 hours to receive the verification result. More than two months have now passed without a final decision or a meaningful explanation.I have also contacted Fonbet repeatedly, but I continue to receive general responses instead of a specific explanation regarding my case.I would therefore greatly appreciate it if AskGamblers could review my complaint and contact Fonbet regarding this matter.I would like to receive clear answers to the following questions:Why has my KYC verification still not been completed?Why was I told that I should receive the verification result within 72 hours?Why has the verification remained pending for more than two months?What is the current status of my withdrawal?Why is my account subject to such extensive restrictions?When will I receive a final decision regarding my KYC verification?When will I be able to access my withdrawal?Why am I continuously receiving generic/template responses instead of a specific explanation regarding my case?I am attaching a screenshot of my Fonbet request showing Request N-24983312, dated 27 July 2026, including the message from Fonbet Administration confirming that my documents had been accepted and referring to the 72-hour timeframe.I kindly ask AskGamblers to assist me in obtaining a clear, specific and final response from Fonbet regarding my KYC verification, the restrictions placed on my account and my pending withdrawal.Thank you very much for your assistance.Kind regards,< full name removed >Fonbet ID: 85133256Email: < email removed >

Poor performance. I cannot recommend this it’s all manipulation gambling game . Stay away from them. Good bye

Player's withdrawal is delayed due to account verification issues. [Withdrawal] — unresolved

Player’s account has been closed again. [Account] — fail_self_exclusion

Player’s withdrawal requests are being cancelled. [Withdrawal] — unresolved

Player is struggling with delayed withdrawal and KYC verification. [Withdrawal] — waiting_for_casino

"I've been playing here for two years. I withdraw 100–200 monthly, always within 2–3 hours. But I never accept bonuses – that's the key. I also cash out immediately after any win, and I avoid live dealer games. If you follow these rules, it's reliable. But for beginners it's dangerous – you can lose

I requested a permanent self-exclusion because I suffer from gambling addiction. In my email, I clearly stated that I was addicted to gambling and asked for my account to be permanently closed.Fonbet confirmed that my request had been processed and that my account was closed. Unfortunately, this tur

The player from Ireland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. The complaint was then marked as resolved after he confirmed that the issue had been fixed using the dedicated button. We therefore closed the case as resolved in our system.

When I withdrew, they asked for verification. I sent everything, and they haven't responded for a week, only sending a scripted response. I saw other guys here having the same problem. This bookmaker is a scam.Update: It's been 13 days, nothing has changed, support responds in a formulaic way that I

I create account in january 2026,place a multiple bet and won 1182 euro,they ask for verification i send my document at january 10 and since then noone answer me and dont verify me,i write multiple time to support every time across 5 months scripted answer,never touch this website,

Update : 31.03.26Fonbet has no blocked my access to my account.another illegal action..@ Fonbet : You know...ID No.12100392Update March 30, 2026:Fonbet knows exactly what my case is. They're using a money laundering check as a pretext to avoid paying out.But they're doing such a poor job of it that

SCAM WARNING – Unfair voiding of winning free betClient ID: 76525057On January 23, 2026, I placed a free bet on fonbet.com.The bet was accepted and later settled as winning.The winnings were credited to my account.However, about one hour later, the operator cancelled the bet and removed my winnings.

I make 1300€ deposit in two days and ask for just one free bet and they dont want to give me. Dont use this betting site. The worst experience ever!

Scammers I Winn 3K thy ask me 5 verifications 😂 I send all of the documents and they say I have invalidate the account without explanation the reason

Shady serviceI passed verification on my account and made 1 withdrawal, on the next day they suspend account and ask to pass verification again. Now I wait a week already since I provided documents and they do nothing, my account is still frozen without any reason.

the site has been checking my verification for 45 days and has not given a clear answer. All that there are answers are complete templates

Guys stay away from them. They are a SCAM. Once you deposit you will never get your money from them. Customer support is non existent. They lower the limits of bets and not even let you bet to create volume. TOTAL SCAM. STAY AWAY

It's bad beyond conventional badness: atrocious. I will only state this thing about them: They give you a free bet, you use it on a bet that's gone VOID, and they don't return the free bet: it's lost.