Flagman — player complaint #15252, 2026-07-06: withheld payouts

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player reported that withdrawal attempts were repeatedly canceled, with the casino requiring an additional deposit and wagering before processing withdrawals, which had not been disclosed initially. The Complaints Team advised patience and cooperation during the withdrawal process but ultimately closed the complaint due to the player’s lack of response to follow-up inquiries, leaving the issue unresolved at that time.