Flagman: 5 complaints filed in English across 1 platform, 3 still open, disputed sums €595 · 120 CAD. Most of them are about withheld payouts (60%). Risk index 33.1. Texts below are the players' own words, as published on the source site; last complaint 2026-11-01.
The English-language record holds 5 complaints from 1 platform, 3 of them without a resolution. The latest one is dated 2026-11-01.
What do players complain about?
Mostly withheld payouts — 60% of cases, then account blocks (20%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 33.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Oct 2026 Automatic translation:
The player from Latvia requested a SEPA withdrawal of 105.08 EUR from Flagman Casino two weeks earlier, but it remained unprocessed. Despite confirmation from support that the withdrawal had been approved, the payment was stuck in a third-party system, and the casino refused to reverse the funds or initiate a manual payout. We asked for clarification about previous withdrawals, bank checks, and the current status of the pending payment, and he confirmed that he had successfully withdrawn before and that his bank had not received or rejected any transfer. The complaint was marked as resolved after he confirmed that the issue had been settled, so we closed the case as resolved.
The player from Germany had reported that despite notifying the casino of his gambling addiction two days prior through email and live chat, he was still allowed to deposit approximately €490. He had felt that the casino's lack of action regarding his situation reflected poor player protection and sought assistance to resolve the matter. We investigated the case and requested evidence from both the player and the casino, confirming that the player had mentioned his gambling addiction before the deposits were made. However, the casino denied receiving explicit information about the addiction and failed to provide the requested chat transcripts. Due to the casino's lack of cooperation and failure to respond adequately, the complaint was ultimately closed as unresolved.
06.07.2026Casino GuruWithheld payoutsClosed, no outcome
The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player reported that withdrawal attempts were repeatedly canceled, with the casino requiring an additional deposit and wagering before processing withdrawals, which had not been disclosed initially. The Complaints Team advised patience and cooperation during the withdrawal process but ultimately closed the complaint due to the player’s lack of response to follow-up inquiries, leaving the issue unresolved at that time.
