LuckyDreams Casino— player complaints: 10 in English

The player from Ontario faced withdrawal issues after their account was unexpectedly disabled and their password was changed without a request. All winnings, which were supposed to be processed at a maximum of $12,000 a week, were processed in one minute, but the player received none. Despite contacting the casino for clarification, the responses ceased. We rejected the complaint because the player stated that an unknown third party accessed the account, changed the password, and redirected the withdrawals to a crypto wallet that did not belong to them, which fell outside our scope and had to be handled by the relevant authorities.The player from Ontario faced withdrawal issues after their account was unexpectedly disabled and their password was changed without a request. All winnings, which were supposed to be processed at a maximum of $12,000 a week, were processed in one minute, but the player received none. Despite contacting the casino for clarification, the responses ceased. We rejected the complaint because the player stated that an unknown third party accessed the account, changed the password, and redirected the withdrawals to a crypto wallet that did not belong to them, which fell outside our scope and had to be handled by the relevant authorities. Written by AttilaComplaint Specialist Submitted: 13 Sep 2026 | Closed : 22 Sep 2026Automatic translation:

Player's withdrawals are delayed. [Withdrawal] — waiting_for_casinoguru

Player’s withdrawal is delayed and rejected. [Withdrawal] — waiting

The player from British Columbia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from British Columbia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 22 Aug 2026 | Resolved : 22 Aug 2026Automatic translation:

I started a withdrawal on 4 June 2026. It was in a pending state for about 24hrs then showed as “approved” status. I’ve had this account since 2023, only ever used one card for deposits and withdrawals ever. I’ve made 3 withdrawals since I opened my account, they never took longer than three days. My account is fully verified and I didn’t use any bonus it was a straight deposit . The casino said to allow 1-6 days to process, but after two weeks passed they requested a bank statement showing funds were not received and I sent it immediately. Their chat support takes approx 2 to 4 hrs to reply. I have downloaded ALL the transcripts of chats if required as I check in once a day and just leave the app running in the background. When I requested proof of payment from their side (as they insist the funds were paid the very next day, Friday 5th) to follow up with my bank, and As soon as I do that, the agents ghost me and leave our conversation immediately ( when I’ve been waiting for 2-3 hrs to engage with a live agent) They claim to be investigating but every day “they have no updates” As though the funds vanished into thin air. I’m tired of begging and all the vague responses. Where is my money? Ticket ID AT THE CASINO SUPPORT: 1238460 Disputed amount: 1000R Casino: Lucky Dreams Casino Case #: 4409

Lucky dreams casino won’t expect any file I’m trying to load up to verify my account as I’m trying to make a withdrawal. Every format iv tried Disputed amount: 900$ Casino: Lucky Dreams Casino Case #: 4498

The player from Quebec filed a complaint against LuckyDreams Casino for the confiscation of approximately CAD $66,000 in winnings due to an alleged bonus terms violation. Despite having a full withdrawable balance when requesting a withdrawal, the casino claimed the winnings were at risk without providing proof of any bonus connection to a $75 deposit. The player sought clarification and a fair resolution after multiple attempts to communicate with the casino. We reviewed the bonus terms and confirmed that the deposit bonus had a maximum cashout limit of CAD $5,000, with any excess winnings subject to forfeiture. As this restriction was valid under the bonus terms, we had no grounds to challenge the casino’s decision, and the complaint was closed.

The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We explained that withdrawal processing could take a couple of days or even weeks, often due to unfinished KYC verification or a high volume of requests, and advised him to wait at least 14 days while cooperating with the casino. The player later confirmed that the issue had been resolved, so we marked the complaint as resolved.

The player from Finland faced repeated denial of his cash-out requests at Luckydreams Casino, despite having submitted KYC documents. He was unable to receive a response to his inquiries regarding the denials. The issue was resolved after the player confirmed the resolution through the complaint platform. The complaint was then marked as resolved after the player confirmed the withdrawal of the winnings had been processed.

The player from Canada had been waiting over a week for her withdrawal after receiving the first $6000, while the remaining amount was withheld. She received inconsistent information about the delay, with the casino citing security checks, and found the casino's communication response times excessively slow. The issue was resolved after the player informed the casino about filing complaints, which prompted the casino to release her remaining winnings.