FairGo - Withdrawal declined due to using a coupon for free spins whilst withdrawal pending
Below I have a copy of the email complaint I sent to fair go. All information should be in this. I have not received a reply from them.
I recently won $1950 and the payout was declined due to using freespin coupons. I thought I could just not collect any winnings from the spins while withdrawal pending I had no idea I would void my win and obviously if I new this I would not have jeapordised receiving my payout. I have been a loyal customer and have spent a lot with your casino and surely my business would be more valuable to your casino then taking a $1950 win off me and loosing my business which would be worth a lot more then that in the future. I was relying on this payout and will be left in a really bad position. I ask u please reconsider surely with a name like “fair go” u have to show some compassion to ur loyal customers. If not I will find another casino that doesn’t try to void any payouts. I am really surprised that this is possible to do it looks like it’s set up that way to trick players into loosing. Surely long term customers are more valuable to your casino then taking one payout back. I hope this can be resolved hope to hear back soon. Sorry if I seem rude I really just am in a bad spot financially if I loose this as I’ve spent money expecting to receive this payout and it will really destroy my life atm. Please show compassion there is no doubt my business is worth more to u then this payout. Look thru my deposit receipts it’s obvious u will make more money in the future rather then loosing my business and some friends business over $1950. Give me a fair go please
Yours truly [EDIT] “[EDIT]“
