ExciteWin Casino— player complaints: 14 in English

Reason: Delayed payment I played on this casino a over a month ago and gained a total balance of (about) 6000 euros. After I started to withdraw during august I got an unfortunate problem where I could only withdraw 800 euros a day and make a one request max per day (and 3 at the same time pending max). Now after almost a month I have only received 800 euros of my money with large majority of my balance still on my account either in a pending state or as balance that I can’t even request to withdraw. These types of waiting times are insane and with this rate I will receive all of my money maybe during next year. It can’t seriously take a month for the casino to send 800 euros (which is only a small fraction of my money on the account). --- Ответы в треде --- Excitewin Casino • Representative 1 day ago Dear Player, Thank you for your follow-up message. Your case has been forwarded to the appropriate department for review. We will notify you as soon as an update becomes available. Best regards, Excitewin Team AskGamblers • Support Team 1 day ago Dear Excitewin Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. user801937 • Finland 5 days ago I have already sent these documents 3 different times through your ”verification portal”. However not a single document has gone through that channel, which clearly indicates that it is not working. I have now on numerous occasion informed about this technical issue with your site and offered to sent these by email. However I have not gotten a single sensible answer from this but instead I have told time and time again to just send them through the portal (and this same cycle repeats). So please provide me email where I should send these documents because I have given these already to your ”VIP-team” but they are seemingly unable to process these. Your portal is not clearly working so please give me a real alternative channel for this verification. Also I undestand the need for a licenced casino to verify these KYC-documents. However I do not understand why are you asking these after a month from my original withdrawal requests and only after I contacted Askgambler. I have sent these documents now to your customer support team by email so could you please ask them to provide you with these documents or offer me another way to send this documents other then the verification portal that clearly do not work for me. Excitewin Casino • Representative 5 days ago Dear Player, We are writing to inform you that your withdrawal request is currently pending completion of our standard account verification process. To proceed with your withdrawal, please provide the following required documents via the verification portal: Identity Document: Valid government-issued ID (Passport, National ID, or Driver's License) Proof of Address (POA): Recent utility bill or bank statement (issued within the last 3–6 months) Selfie (Onfido): Complete your Onfido Verification Here: https:­//e­u.o­nfi­do.a­pp­/f/­9fd­558­9b-­d36­9-4­a1f­-be­17-­bcf­c21­4dcee4 A selfie holding your ID; A selfie of yourself holding your ID card in your hand, making sure your face and the ID details are clearly visible, with our website in the background. (It should look like this https:­//p­rnt.sc­/M-­LFG­WMoNKWs ) The verification portal is now active on your account to receive these documents. Your withdrawal will remain pending and will be processed promptly once the verification review is completed. Thank you for your cooperation. Kind regards, Excitewin Team

Reason: Amount not credited Dear AskGamblers team,I am submitting a complaint against Excitewin regarding two pending withdrawals.On 06/09/2026, I requested a withdrawal of €900 to my Revolut account. The withdrawal is still showing as “In Bearbeitung” (In Progress).On 08/09/2026, I requested another withdrawal of €400, also to my Revolut account. This withdrawal is also still showing as “In Bearbeitung” (In Progress).The total amount currently pending is €1,300.I have screenshots showing both withdrawal requests, including the dates, amounts, transaction IDs and their current status.I would like Excitewin to explain why my withdrawals have not yet been processed and to complete the payments to my Revolut account as soon as possible.I have fulfilled my obligations on the account and I am requesting the release of the funds that I have withdrawn.I kindly ask AskGamblers to assist me in resolving this matter and to contact the casino regarding the delay.I can provide screenshots and any additional information required to verify my complaint.Thank you for your assistance.

The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 Automatic translation:

Player’s verification process is delayed. [Verification] — unresolved

Player reports insufficient cashback calculation. [Other] — waiting

Player’s withdrawal has been delayed for seven weeks. [Withdrawal] — rejected_other

The player from Germany had been waiting for seven weeks for his withdrawals initiated on March 5th and March 31st, with no payments received. He was frustrated by the repeated requests for patience and was considering legal action due to the unacceptable delay. We contacted the casino, which said the withdrawals could not be processed to his bank cards or German bank account and asked for alternative payout details. After further back-and-forth and the player’s bank confirming the provider was not accepted on its whitelist, the casino finally reported that the withdrawal had been successfully completed on 15.07. Because the player never confirmed receipt of the funds, we closed the complaint as rejected for now.

The player from Germany files a complaint about receiving insufficient cashback from his deposits totaling nearly €2700 at ExciteWin. He receives only €73 in cashback, which he believes is too low given his VIP status and high playing volume. He seeks clarification on the calculation and expresses dissatisfaction with the treatment of long-term customers.The player from Germany files a complaint about receiving insufficient cashback from his deposits totaling nearly €2700 at ExciteWin. He receives only €73 in cashback, which he believes is too low given his VIP status and high playing volume. He seeks clarification on the calculation and expresses dissatisfaction with the treatment of long-term customers. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 20 Jul 2026 Automatic translation:

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The player had failed to respond to multiple messages and reminders from the Complaints Team regarding the status of the withdrawal. Consequently, the complaint was closed due to lack of communication. The player could reopen the complaint in the future if he chose to resume contact.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The withdrawal issue was resolved as the player eventually received partial payments but lost the remaining balance through continued play. The player then raised a new complaint about an incorrect cashback calculation by the casino. After review, the casino offered a goodwill payment of €450, which the player accepted and received. As the agreed payment was successfully received, the complaint was closed as resolved.

They won't pay out your winnings; they just keep coming up with fake excuses, like "Oh, there are so many financial requests, our financial department is moving slowly." It's a scam, a fake site.

They dont pay out winnings and then block your accountDo not use excitewin. A good casino is rocketplay. Verification fast and pay out within 1 day

Dont use this site. If you win? They will not pay you out.

On February 9th, I made a deposit of PLN 500 via Litecoin. Then I placed a bet for the entire deposit amount. The bet turned out to be a winner, so I decided to withdraw the funds to my crypto wallet, but I can't do it because in the "Withdrawal" tab I get the message "You must first make a deposit