EnergyCasino — player complaint #62486, 2021-03-10: account blocks
EnergyCasino: a player complaint filed on 2021-03-10, about account blocks, 1,676 USD in dispute, status — resolved. Published on CasinoReviews. One of 41 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Energy Casino - blocked my account and confiscated my balance
Hello! I am asking you for help in solving the problem with EnergyCasino. On March 1, 2021, I received a letter from the Casino, according to which my account is blocked, and the available balance has been confiscated.In the letter, the Casino refers to the General Terms and Conditions and lists a lot of types of illegal actions. However, there is no indication what exactly I violated. The casino did not present any evidence of my guilt.I contacted EnergyCasino with a request to clarify what my fault was, however, I could not get any comments (I am attaching the correspondence with the casino).In turn, in my actions I am guided by the General Terms and Conditions and firmly believe that I have not done anything contrary to them. A deposit of 1551 USD was credited to my account, bets were placed on 480 USD, and the balance increased to 1676 USD. To comply with casino rules, when withdrawing funds, a one-time turnover of the deposit amount must be made. This is what I would have done if the casino had not blocked my account.I would be very grateful if the casino would provide me with the option to withdraw my funds in the amount of USD 1,676.
