Energycasino - refund request
Hello, I first registered with the site energycasino.com in 2019.
I had been gambling there for a while, however, until the gambling got out of hand and I slipped into gambling addiction. I sought professional help against this and sent an email to EnergyCasino on January 14, 2020 requesting account suspension due to gambling addiction issues. My transaction list also shows that I made close to 500 transactions at the casino during this period. These transactions also ended abruptly on 1/14/2020.
Last week I had a relapse and then wanted to have my account blocked at all online casinos known to me and set limits.
So I signed up for an account at energycasino.com and was amazed to find that I can use my account without any restrictions and make deposits.
As the temptation was very big I deposited a total of 1620 € into the casino and of course I did not make any profit.
After that, I had my account blocked directly and remembered that is but back when I was so active in this casino already asked for an account block due to gambling addiction.
So I should have actually found a closed account and searched out the which email about this blocking request.
I wrote to the casino's support and forwarded the email and submitted a screenshot of it.
However, the casino had then informed me that you allegedly never received an email from me.
However, I can prove that I sent this email and that it was also successfully sent by my email provider.
The casino has also informed me that they have allegedly contacted me several times and pointed out my gambling behavior.
Unfortunately, this is also a false statement, as I have only received one email about setting limits when I registered with the casino.
I ask you to support me to get my money back. I can prove this email and therefore the casino should have blocked my account at that time. So I should never have been able to make deposits.
Thus, I demand a refund from casino in the amount of 1620€.
Thank you in advance for your help.
