EnergyCasino — player complaint #60624, 2023-03-07: account blocks
EnergyCasino: a player complaint filed on 2023-03-07, about account blocks, 5,000 EUR in dispute, status — rejected. Published on CasinoReviews. One of 41 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Energy Casino - closed my account and confiscated my money
Hi all,
On the 24th of Feb, I signed up to energycasino and deposited €150 which I lost. On the 6th of Mar another deposit of €800, but now I got my account up to €5,000 and requested a withdrawal.
I was emailed asking for personal documents. I sent everything (passport, front and back of card used and proof of address).
A few hours later they closed my account without paying me. They said I violated the rules and closed my account confiscating my money.
Energy casino was vague in its accusation that Terms were broken. [EDIT]
I have never had a problem with this with any other casino and I'm a member of many (LVBet, Twin, 365, Betsson, PokerStars, etc).
[EDIT] When I lost €150 two weeks ago no issues with my account. Only when I got some profit they said I did something wrong. Can’t talk to them in any way. This is not fair. Injustice.
Please help me.
