Energy Casino— player complaints: 18 in English

18 Complaints

3▲ Last 30 days · was 2

3 Unresolved

16.057293996007d Last complaint

42.2 Risk index

€4,111 · 1,200 CAD Disputed sums

Energy Casino: 18 complaints filed in English across 2 platforms, 3 still open, disputed sums €4,111 · 1,200 CAD. Most of them are about withheld payouts (50%). Risk index 42.2. Texts below are the players' own words, as published on the source site; last complaint 2026-09-25.

Energy Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 50% 9

Account blocks 28% 5

Game fairness 11% 2

Verification 6% 1

Other 6% 1

Status unknown 14 Under review 2 Unresolved 1 Closed, no outcome 1

Sources

Trustpilot 14 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about Energy Casino?

The English-language record holds 18 complaints from 2 platforms, 3 of them without a resolution; 14 carry no status from the platform. The latest one is dated 2026-09-25.

What do players complain about?

Mostly withheld payouts — 50% of cases, then account blocks (28%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 18 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 42.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 18

25.09.2026 Trustpilot Other

Do not recommend depositted, money left my bank account but does not reach the site. Customer servise cant do nothing ab

Do not recommend depositted, money left my bank account but does not reach the site. Customer servise cant do nothing about it and needed to forward it. You will find better site than this one.

23.09.2026 Casino Guru Withheld payouts Under review

Energy Casino - Player claims that payment has been delayed.

The player from Hungary has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Hungary has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Sep 2026 Automatic translation:

12.09.2026 Casino Guru Withheld payouts Under review

Energy Casino - Player’s winnings haven’t been received yet.

The player from Hungary has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Hungary has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 13 Sep 2026 Automatic translation:

07.09.2026 Trustpilot Game fairness

Garbage casino. Every game just drains your balance very fast.

25.08.2026 Trustpilot Withheld payouts

I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending f

I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending for 7 days.Customer support keep lying saying there is a ‘technical fault’ delaying the withdrawal and have 5 times, patronised and harassed me asking why I want the withdrawal to b

03.08.2026 Casino Guru Withheld payouts Closed, no outcome

Energy Casino - Player's withdrawal is delayed.

The player from Finland made a withdrawal two weeks ago, and although her documents had been verified, the withdrawal had not been processed, with the live chat assistant advised her to wait. We asked for additional details about her verification and payout status, but she did not provide enough follow-up information. As a result, we were unable to continue the investigation. The complaint was closed due to lack of response from her side.

07.07.2026 Casino Guru Account blocks Unresolved

Energy Casino - Player's account has been closed.

The player from Alberta has had his account blocked by Energy Casino without prior notice, and despite multiple inquiries to support, he has not received a clear explanation. His winnings are also being withheld.

14.05.2026 Trustpilot Withheld payouts

I was hopefully is better here then before I played ,but is still same even worse .I have been waiting for small witdrwa

I was hopefully is better here then before I played ,but is still same even worse .I have been waiting for small witdrwal 25 euro one week ....due to I don't play here ...Hahah the best: I write at their lc ''Tommorrow I will make complaint at Askgamblers and They ask me write like this is ''not tol

19.01.2026 Trustpilot Withheld payouts

I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receiv

I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th.During this time, I had to submit the same documents (bank statements, proof of address, etc.) multiple times. Even though I provided everything they

12.12.2025 Trustpilot Account blocks

I won like 1k$ and after try to withdraw they closed my account because "I had already account there" but I didn't. Scam

14.10.2025 Trustpilot Account blocks

They banned All Hungarian players account to reach their site without any prior notice.They did not send an email about

They banned All Hungarian players account to reach their site without any prior notice.They did not send an email about it.Congrats for this very kind action.

13.08.2025 Trustpilot Withheld payouts

Wpłata i weryfikacja konta przebiegły bez problemu, ale wypłata wygranych to koszmar. Support odpowiada w kółko tymi sam

Wpłata i weryfikacja konta przebiegły bez problemu, ale wypłata wygranych to koszmar. Support odpowiada w kółko tymi samymi schematycznymi formułkami, bez żadnego konkretnego działania. Trzy dni czekania i dalej wisi „w przetwarzaniu”. Brak profesjonalizmu i frustracja gwarantowane. Sprawa zgłoszona

05.05.2025 Trustpilot Withheld payouts

What happened to this once fine casino? Used to be reliable, good choice of games. Nowadays withdrawals take a week, web

What happened to this once fine casino? Used to be reliable, good choice of games. Nowadays withdrawals take a week, website\application is unreliable, lots of technical issues that take hours to fix. On the top of that I was scammed of the bonus more than once due to 'technical issues' that the sup

15.02.2025 Trustpilot Verification

Verification process sucks! Waiting forever. The legal way to do the verification is to do it on 1st deposit on our side

Verification process sucks! Waiting forever. The legal way to do the verification is to do it on 1st deposit on our side. Like what other casino does they verify you first on your first deposit so that you can withdraw anytime you want on our side. This casino is under malta avoid all under malta. W

15.10.2024 Trustpilot Account blocks

Casino is decent. Promotions seem a-okay. But there is where the good part stops. Casino still let me play because i had

Casino is decent. Promotions seem a-okay. But there is where the good part stops. Casino still let me play because i had an account there. Closed it after i withdrew because apparantly they could not see i was playing from the Nethelands. Took them 3 days after requesting a withdraw to ask for docum

28.08.2024 Trustpilot Account blocks

After a big win on the site i couldnt cash out, got in touch with support after sending them documents 3 days went by no

After a big win on the site i couldnt cash out, got in touch with support after sending them documents 3 days went by nothing happened contacted them again and said they looked into my case and found out i had multiple accounts and suspicous acitivty on all of them. Never ever use this site. Nobody

31.07.2024 Trustpilot Game fairness

Can't win on any slot not matter the amount I use. Buying bonus rewards you with 5-10% your money bk and if you try to s

Can't win on any slot not matter the amount I use. Buying bonus rewards you with 5-10% your money bk and if you try to spin yoa bonus... Good luck as it will never happen.

07.07.2024 Trustpilot Withheld payouts

They do not want to approve my withdrawal and keep making up reasons. Your account is not fully verified, then they appr

They do not want to approve my withdrawal and keep making up reasons. Your account is not fully verified, then they approve and reject it again saying that I cannot withdraw to my card and I need to use another bank account. Doing anything to stop withdrawing the money and keep sending it to my wall

How the risk index is calculated and how complaints are labelled — the method behind this section.