EGB: 17 complaints filed in English across 2 platforms, 3 still open, disputed sums $1,250. Most of them are about withheld payouts (76%). Risk index 64.3. Texts below are the players' own words, as published on the source site; last complaint 2026-09-16.
Status unknown 11
Unresolved 3
Rejected 2
Closed, no outcome 1
Sources
Trustpilot 11Casino Guru 6
Complaints by month
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09
Questions and answers
How many complaints are there about EGB?
The English-language record holds 17 complaints from 2 platforms, 3 of them without a resolution; 11 carry no status from the platform. The latest one is dated 2026-09-16.
What do players complain about?
Mostly withheld payouts — 76% of cases, then account blocks (12%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 17 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 64.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 17
16.09.2026TrustpilotVerification
"UPDATE: I successfully completed the live Zoom security audit on Thursday, September 24th. The auditor promised a respo
"UPDATE: I successfully completed the live Zoom security audit on Thursday, September 24th. The auditor promised a response within a day. It has now been multiple days and I have received zero emails, and my balance is still frozen. I have done everything requested. Release my funds.""Update (Sept 2
08.09.2026Casino GuruWithheld payoutsUnresolved
Player's withdrawals have been delayed.
Player's withdrawals have been delayed. [Withdrawal] — unresolved
08.09.2026Casino GuruWithheld payoutsUnresolved
Player's withdrawal has been denied and account status reset.
Player's withdrawal has been denied and account status reset. [Withdrawal] — no_react_reg_bad
08.09.2026Casino GuruWithheld payoutsRejected
Player’s withdrawal request is delayed and unresolved.
Player’s withdrawal request is delayed and unresolved. [Withdrawal] — rejected
02.09.2026TrustpilotWithheld payouts
Hello,I am filing a formal complaint against EGB.com due to their persistent refusal and active rejection of my withdraw
Hello,I am filing a formal complaint against EGB.com due to their persistent refusal and active rejection of my withdrawal requests, despite my full compliance with the conditions specified directly by their support team.On August 23, 2026, EGB Support informed me via ticket #GU-95844 that in order
25.08.2026TrustpilotWithheld payouts
I'm from Brazil and I have a pending withdrawal that's been over 2 months and they haven't paid me yet. They said it's i
I'm from Brazil and I have a pending withdrawal that's been over 2 months and they haven't paid me yet. They said it's in the finance department, but they aren't processing anyone's withdrawals.This company may be running a scam. I'm building a community here in Brazil so we can locate those respons
22.08.2026Casino GuruAccount blocksRejected
Player's account has been closed and funds confiscated.
Player's account has been closed and funds confiscated. [Account] — rejected_other
04.08.2026Casino GuruWithheld payoutsUnresolved
EGB Casino - Player's withdrawal has been denied and account status reset.
you're running a scam, a "pig butchering" scheme, allowing deposits but not withdrawals, then your upstream payment chan
you're running a scam, a "pig butchering" scheme, allowing deposits but not withdrawals, then your upstream payment channel providers will be thoroughly investigated; this is a serious crime.
09.07.2026Casino GuruWithheld payoutsClosed, no outcome
EGB Casino - Player's withdrawals have been delayed.
The player from Austria had been facing ongoing withdrawal issues since November 2025. After multiple requests and a lack of communication regarding the status of his two withdrawal attempts totaling $1,150, he had not received his funds or a clear explanation from the casino, which led to frustration. The Complaints Team reached out for further information to clarify the situation but received no response from the player. Due to the lack of communication, the complaint was closed for the moment, with the option for the player to reopen it if he chose to resume contact.
04.06.2026TrustpilotWithheld payouts
Cashout/withdraw is taking for ever, if your a surplus you never get your withdraw done, they are waiting for you to can
Cashout/withdraw is taking for ever, if your a surplus you never get your withdraw done, they are waiting for you to cancel and losing the money.
24.05.2026TrustpilotWithheld payouts
Withdrawal money over 2 weeks stillNot received money for no reason!! Harveyong (#883445) This my Egbert IDI make deposi
Withdrawal money over 2 weeks stillNot received money for no reason!! Harveyong (#883445) This my Egbert IDI make deposit pay them instantly And I lose more than usd3000 to them At the last I withdraw only usd 400 but no receive any payment yet 🥲🥲 I bet dota2 only not casino I don’t know why still c
29.04.2026TrustpilotWithheld payouts
Hello ,I’ve been waiting for my cash out for 2 month already by skrill ..1087$…Every time I contact them they say it’s i
Hello ,I’ve been waiting for my cash out for 2 month already by skrill ..1087$…Every time I contact them they say it’s in financial department already for 2 month !!!I have never seen something like this…I have verified account.Nickname:lifetech1990
12.04.2026TrustpilotVerification
I deposited $100, and my account balance rose to $384. When I tried to withdraw, verification was requested. Then, over
I deposited $100, and my account balance rose to $384. When I tried to withdraw, verification was requested. Then, over 15 days, they requested many different documents, which I submitted without any problems. My account was crypto-verified, address verified, and I provided a video. After 15 days, m
07.02.2026TrustpilotAccount blocks
They decided to give me verification when I requested a withdrawal, but after I successfully passed it, they decided to
They decided to give me verification when I requested a withdrawal, but after I successfully passed it, they decided to block my account.I don't care if they block me, just give me my money back, but they decided not to give it back, so I am writing this complaint here.As it turns out, this is one o
31.01.2026TrustpilotWithheld payouts
I've been using EGB for esports betting and had a decent experience until I started winning consistently. That's when ev
I've been using EGB for esports betting and had a decent experience until I started winning consistently. That's when everything changed.What happened:Once my balance grew to around $6,000, EGB removed all my standard withdrawal options. No bank transfer, no e-wallet, no crypto — nothing. The only o
12.01.2026TrustpilotWithheld payouts
Stealing and scamming ! do not use ! 65 usd they stealing from me ! Do not use - cheap russian company like 1xbet and si
Stealing and scamming ! do not use ! 65 usd they stealing from me ! Do not use - cheap russian company like 1xbet and similar - do not even start !Better go with lower odds but you know reputable companies - like ones from UK or USA or Europe...If you want i will prove how they do steal your money -