DraftKings— player complaints: 164 in English

164 Complaints

25▼ Last 30 days · was 26

0 Unresolved

9.5409287813542d Last complaint

13.9 Risk index

$640 Disputed sum

DraftKings: 164 complaints filed in English across 2 platforms, disputed sums $640. Most of them are about game fairness (45%). Risk index 13.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.

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What players complain about

Game fairness 45% 74

Other 20% 32

Bonus terms 13% 21

Withheld payouts 10% 17

Account blocks 9% 14

Verification 4% 6

Status unknown 162 Rejected 1 Closed, no outcome 1

Sources

Trustpilot 162 CasinoReviews 2

Complaints by month

Questions and answers

How many complaints are there about DraftKings?

The English-language record holds 164 complaints from 2 platforms; 162 carry no status from the platform. The latest one is dated 2026-10-02.

What do players complain about?

Mostly game fairness — 45% of cases, then other (20%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 164 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 13.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 164

19.07.2026 Trustpilot Game fairness

Went to make bet put money to cover it every time I do the same thing had 0 balance naturally assuming my bet was made s

Went to make bet put money to cover it every time I do the same thing had 0 balance naturally assuming my bet was made same as always when I lose the bet certainly goes threw should have won this particular bet but convienanly this but was amazingly returned to my balance straight crooks never will

18.07.2026 Trustpilot Account blocks

Scam Artists Who Will Randomly Delete Your Account for No Reason

I've heard others say, "They are stealing from their loyal customers." My feedback is similar but unique. Spent thousands gambling with them. One day, they randomly block my access to my account, deleting it permenately. When I ask them why, they give absolutely no reason. I simply am banned and did nothing wrong! Plus, I never cashed my reward points. Might be hundreds of dollars. They refuse to give them to me! What a scam rip off bait and switch company Stay far away from this sportsbook

18.07.2026 Trustpilot Account blocks

I've heard others say, "They are stealing from their loyal customers." My feedback is similar but unique. Spent thousand

17.07.2026 Trustpilot Withheld payouts

Banking with this company is a…

Banking with this company is a nightmare. It takes forever for them to withdraw the money from your account, so it's pending for 3 or four days before they actually take the money withdrawing takes even longer. And they have recently misplaced my withdrawal of a 100.00 and are claiming, it's the bank.It is not my bank.It is their website

17.07.2026 Trustpilot Withheld payouts

Banking with this company is a nightmare. It takes forever for them to withdraw the money from your account, so it's pen

16.07.2026 Trustpilot Other

I signed up for DraftKings because it's one of the biggest names in sports betting, so I expected a smooth experience fr

I signed up for DraftKings because it's one of the biggest names in sports betting, so I expected a smooth experience from day one. The app looked polished, but after using it for a few weeks, I started noticing that the actual experience didn't match the hype. I found myself checking acebet.plus be

16.07.2026 Trustpilot Game fairness

In just a few words....this casino app is plain garbage...they never pay anything on anyrhing total waste of time and mo

In just a few words....this casino app is plain garbage...they never pay anything on anyrhing total waste of time and money...hence the expensive commercials...have to advertize cause there app is corrupt

16.07.2026 Trustpilot Game fairness

First of all I wish nobody used this…

First of all I wish nobody used this app because draft kings going to find a way not to pay you. I bet my money for a tie in 90 minutes. In 93 minutes the other teams score and decided not to pay me. That’s not right it says on the app moneyline 90 minutes for a draw. Have the worst customer service. It’s better to used Kalshi because they pay you correctly.

16.07.2026 Trustpilot Game fairness

First of all I wish nobody used this app because draft kings going to find a way not to pay you. I bet my money for a ti

14.07.2026 Trustpilot Game fairness

Terrible odds on their casino just do…

Terrible odds on their casino just do yourself a favour and don’t play. I lost 1600 on my first night had two bonuses on 11 dollar bet where I didn’t win anything. I would say they are one of the worst online casinos out there.

12.07.2026 Trustpilot Game fairness

Deceptive and predatory platform math

Deceptive and predatory platform math. DraftKings instantly credits the bonus to your balance to make you feel like you have a massive safety cushion, but the slot and table game algorithms are tuned to pure drain mode. I watched the casino systematically bleed through my entire real cash deposit and the bonus funds back-to-back without hitting a single meaningful win. Games like Crystal Reels completely lock up and refuse to pay out anything in return, while table games are throttled to ensure your balance goes straight to zero. It felt completely rigged to eat up every single dollar without giving the player a single fair shot. Avoid this casino entirely if you want to protect your money.

12.07.2026 Trustpilot Game fairness

Deceptive and predatory platform math. DraftKings instantly credits the bonus to your balance to make you feel like you

11.07.2026 Trustpilot Bonus terms

This pathetic excuse of a casino app…

This pathetic excuse of a casino app makes an average of $17million per day and they refused to honour a bonus after I deposited $600. like how do they get away with this.. YOU ARE OUT OF YOUR MIND TO JOIN THIS APP

11.07.2026 Trustpilot Other

DraftKings customer service

DraftKings customer service leaves a lot to be desired in addition their rewards are horrible. Beyond the original come on, they rarely give anything and certainly nothing to warrant putting more money into their site. Mohegan sun is much more reward friendly and appreciative towards its players and is recommended highly in comparison.

07.07.2026 Trustpilot Other

DO NOT BET HERE!

DO NOT BET HERE!! Do not use this betting app, I tried to cancel 3 tickets 1 hour before the Argentina Egypt game and couldn't get in contact with anyone. They are good on taking your money but when you need support you alert to chat with a freaking bot. it cost $1100. You won't get any live support here, STAY AWAY.

07.07.2026 Trustpilot Game fairness

By far the worst casino ever gamed at

By far the worst casino ever gamed at. I don't think the regulator is monitoring their systems or auditing them. The RTP is so horrible there can't be any other explanation but some sort of tampering. The same slots on other platforms are doing fine. Never coming back to this piece of shit casino

05.07.2026 Trustpilot Bonus terms

Completely predatory experience

Completely predatory experience. I deposited my remaining fifty dollars for a deposit promotion, and they chintzed me out of the bonus by only giving two dollars and fifty cents. Then Crystal Reels just sat there and ate up the entire fifty dollars, tossing me little bones of twenty and forty cents instead of any actual wins.

04.07.2026 Trustpilot Game fairness

Scammers just like dan duel

These guys are clowns. They will change your bet or cancel it before the result. They shouldn’t be online just like that other company fan duel. I get making money but on a 35$ win they have no record. This is BS.

03.07.2026 Trustpilot Account blocks

Will take your money and restrict your…

Will take your money and restrict your account no live chat at all and no real person to talk with don't download

01.07.2026 Trustpilot Verification

I have a account with draft king I was…

I have a account with draft king I was locked out of my account 2 weeks ago I was told to verify my identity which I did with a bill and a government issued id I keep emailing them and talking on chat but still no resolution my money has been tied up with them for a bit to long it’s says it takes 24-48 hours to verify but apparently that’s false advertising I don’t recommend NOBODY placing any bets on this site because you will be very disappointed when it’s time to withdraw your funds !!!! All I want is for me to be able to withdraw and I personally will close this account because I will never never never place another bet on draft king again !!!! Be aware they are a scam

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How the risk index is calculated and how complaints are labelled — the method behind this section.