DraftKings: 164 complaints filed in English across 2 platforms, disputed sums $640. Most of them are about game fairness (45%). Risk index 13.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.
Status unknown 162
Rejected 1
Closed, no outcome 1
Sources
Trustpilot 162CasinoReviews 2
Complaints by month
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Questions and answers
How many complaints are there about DraftKings?
The English-language record holds 164 complaints from 2 platforms; 162 carry no status from the platform. The latest one is dated 2026-10-02.
What do players complain about?
Mostly game fairness — 45% of cases, then other (20%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 164 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 13.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 164
29.07.2026TrustpilotWithheld payouts
Awful casino.Does not pay out at…
Awful casino.Does not pay out at all.Garbage bonuses.Extremely craapy rewards program.Their so called Flex spins are a complete joke.Do not waste you,re time or money here.
29.07.2026TrustpilotBonus terms
Their app constantly messes up and their customer support is pathetic
Their app constantly messes up, I did first goal scorer insurance during the World Cup, the terms were if your guy doesn’t score first then you get your money back, coverage up to $10 so I bet $10 and never got it back. So I had to deal with their ass trash customer support team. I got reimbursed for that. 2 days later, I did the same thing and AGAIN it messed up so I reached out to customer support, and had 2 agents reply with 2 different case numbers for the same issue! One agent said that I already gotten paid, then the 2nd agent said they needed time to review the issue. And since the dude said I already gotten paid, I think it got closed out because 2 days went by and I didn’t receive anything from them. So I reached out for a 2nd time, and by then their goal scorer insurance promo had changed to if he doesn’t score first but scores later in the game; insurance will cover it(I’m assuming because it kept messing up and not rewarding people, so they changed it). So the agent sent me a picture of that promo and I said check the date, that’s a different promo! Long story short, I never got what they owed me! So then a few weeks go by and my cousin loves the World Cup and wanted to do some betting so I did a referral for her, she goes to sign up and it said that phone number already is linked to a different account, not email or person; phone number!! That was 2 weeks ago and it still hasn’t been resolved 😂. Also if you do their big league draw, literally record and double check every selection if you have a streak going! To make a long story short, because if you get the 7 in a row for their “25k shared bonus bets” you’ll walk away with 1 100% profit boost only. It’s happened to me twice now, I sent dozens of emails with pics and explanations to get told everything looks good on their end. They owe me so much money it’s not even funny, then they partner with jackpocket, please go do some reviews on their scammy ways! It’s the dynamic duo of scam artists! Stick with fan duel or hard rock bet!
29.07.2026TrustpilotBonus terms
Their app constantly messes up, I did first goal scorer insurance during the World Cup, the terms were if your guy doesn
Their app constantly messes up, I did first goal scorer insurance during the World Cup, the terms were if your guy doesn’t score first then you get your money back, coverage up to $10 so I bet $10 and never got it back. So I had to deal with their ass trash customer support team. I got reimbursed fo
28.07.2026TrustpilotAccount blocks
Stop
Well, it was starting with the NBA player points.They ran a three $ nba player pool for player points and let's just say it never got hit nobody won it and kept everyone's money. Then Games will get canceled after you already have your fantasy lineups and entered in.And then they cancel the game, and then you cannot change your lineup.Whatsoever.So basically, they're like taking your money and trapping it off, and telling you that's an risk of daily fantasy every time you message them about getting a refund back, that's every time that's what they say, it's an inherent risk of Dfs , so if you're gonna run a company like that one.It shouldn't be operated , it shouldn't be no more. Now, I spent my hard-earned money on these stupid best ball drafts for the NFL, they locked me out of my account because I requested a refund and I asked for my money back because I told them I spent a lot of time putting together my lineup and making sure that everything was correct and everything was in order before the contest started because if you don't players that are not playing. Will not accumulate fantasy points and you cannot win so therefore, I do what I have to do to make sure my lineups are right, correct in everything and they usually we'll notify you with a notification that I have turned on when games are being postponed or canceled. .Usually they give you a notification this time.They did not many times they do not. So since they locked my account out , I have 12 drafts going right now , twenty five dollar entries and three dollar entries and guess what , they won't unlock my account and they won't let me in it. I told them I wanna full refund for all my fantasy.That's from yesterday, all my entries into that NBA player pool that never got hit and they never refunded nobody their money back.They just kept it. Over the last few months, there's been so many things that they should not have done that.They have done that a business should not be able to do. And then I told him they take the fun out of it by doing these things that they do to people.And then they proceed to lock my account.And I tell them what I meant by all the time I spent doing this and stuff, and they still don't unlock my account.So I already reported it to the f t c I reported it to the better business bureau , and now i'm reporting it here , I want something done about this. And for anybody ever thinking about playing daily fantasy or fantasy on daily on draftkings , do not do it. There's so much risk it's not worth the reward. Not , paying out the players out the the pools not paying out. , Anyone ever thinking about Betting Take your bets, elsewhere, take your fantasy bets.Elsewhere , do not go on draftkings do not they are terrible. And then when you have a question , a a question or a chat bot , you give you a chat bot , you don't give you a real agent , they give you a chatbot. And the last thing put the icing on the cake.I only use my debt card from my bank, that's all.I use it for draftkings, and guess what?My information somehow got hacked from draftkings.One of the players did it I believe from fantasy.They challenged me to a contest and guess what, I accepted and then the next thing I know my bank accounts drained my bank accounts drained.I get a new card.My bank accounts drained again. With all these door dash orders , somebody charged a whole year subscription to my debit card from draftkings somebody from there did it.
28.07.2026TrustpilotGame fairness
Well, it was starting with the NBA player points.They ran a three $ nba player pool for player points and let's just say
Well, it was starting with the NBA player points.They ran a three $ nba player pool for player points and let's just say it never got hit nobody won it and kept everyone's money. Then Games will get canceled after you already have your fantasy lineups and entered in.And then they cancel the game, a
28.07.2026TrustpilotGame fairness
Scam slots - No way it’s legit
Ever since Everi merged with IGT all their online slot machines went to garbage. Jackpots on highly played machines stay maxed out for weeks, even months. No chance in hell they would pass a legit audit. I’ve lost thousands on DraftKings, sometimes straight down. Don’t be stupid like me.
28.07.2026TrustpilotOther
Customer Service I guess I can not give their customer…
I guess I can not give their customer service a big fat ZERO . It is non existent. You try to reason with them but you can’t reason with a computer . Welcome to the 21 st century . No phone service . You give them your phone number no return call. Many options out there hopefully far better than Draft Kings
28.07.2026TrustpilotOther
I guess I can not give their customer service a big fat ZERO . It is non existent. You try to reason with them but you c
I guess I can not give their customer service a big fat ZERO . It is non existent. You try to reason with them but you can’t reason with a computer . Welcome to the 21 st century . No phone service . You give them your phone number no return call. Many options out there hopefully far better than Dra
27.07.2026TrustpilotWithheld payouts
It took 100 emails to get my money
It took 100 emails to get my money , useless would never recommend to my worst enemy, they actually in the business of stealing peoples money
27.07.2026TrustpilotWithheld payouts
Absolutely no customer service. Don't gamble here...
Absolutely no customer service.. wait days and days.. no reply.. left with no deposit after one was made.. highly recommend go elsewhere.. you will regret spending any money here..
26.07.2026TrustpilotOther
Absolute terrible waste of time and…
Absolute terrible waste of time and waste of money. DraftKings is a horrible excuse for a company. The anonymous customer agents stole my money and never helped me even once. After stealing my money, DraftKings tried to lock my account with their fraudulent responsible gaming charade.
25.07.2026TrustpilotGame fairness
They take your money. I had a 6 leg fight parlay on a ufc fight that I placed on Friday. On Saturday a fighter pulled ou
They take your money. I had a 6 leg fight parlay on a ufc fight that I placed on Friday. On Saturday a fighter pulled out mid day and they voided the entire thing mid ufc card. If I lost a fight leading up, I would had lost the entire bet. Any other betting platform would have simply removed the odd
25.07.2026TrustpilotOther
They take your money
They take your money. I had a 6 leg fight parlay on a ufc fight that I placed on Friday. On Saturday a fighter pulled out mid day and they voided the entire thing mid ufc card. If I lost a fight leading up, I would had lost the entire bet. Any other betting platform would have simply removed the odds from that leg of the parlay and adjusted accordingly. They also still charged me to make the bet, despite voiding it. I tried multiple phone numbers and couldn't talk to an agent. Any other betting platform would have simply removed that leg and adjusted odds, this is crazy
24.07.2026TrustpilotGame fairness
Thieves or even worse
Thieves or even worse. LAst session I was losing thousands and thats ok but after I bet 4000 on roulette and won they disconnected me somehow with message on the screen that I must log off then log in back. I was still online just disconnected from winnings. I was able to talk to customer service and they opened ticket number. When I connected back my winnings were7there. DRAFTKINGS ARE CRINIMALS and will take your money once you start winning. THIS IS THE WORST SCAM SITE EVER. Why this is callled casino I have no idea. They should be closed and placed in jalis.
24.07.2026TrustpilotGame fairness
Thieves or even worse. LAst session I was losing thousands and thats ok but after I bet 4000 on roulette and won they di
Thieves or even worse. LAst session I was losing thousands and thats ok but after I bet 4000 on roulette and won they disconnected me somehow with message on the screen that I must log off then log in back. I was still online just disconnected from winnings. I was able to talk to customer service an
21.07.2026TrustpilotGame fairness
Scam artist....and should be sued for withholding all information
I once used this for years until I noticed that they were tailoring the bets you could make I compared them to other sports betting apps and seen that they would not put all players for the team or would wait until after the game starts to remove players that would not be in after ESPN would release the roster hours earlier showing the injuries do not use them because there pushing the odds in there favor by not going with real time information I have no problem with letting the sports event decide what happens but don't with hold all the information from me for personal gains
21.07.2026TrustpilotGame fairness
I once used this for years until I noticed that they were tailoring the bets you could make I compared them to other spo
I once used this for years until I noticed that they were tailoring the bets you could make I compared them to other sports betting apps and seen that they would not put all players for the team or would wait until after the game starts to remove players that would not be in after ESPN would release
21.07.2026TrustpilotGame fairness
When you have just enough to make your last bet on blackjack game and the dealer deals a blackjack to you within seconds
When you have just enough to make your last bet on blackjack game and the dealer deals a blackjack to you within seconds they cancel your bet the reason for lack of funds but actually you did put a bet you do have the money still they cancel you bet so they don’t have to pay you the 3/2 odds on blac
21.07.2026TrustpilotGame fairness
Casino Robbery
When you have just enough to make your last bet on blackjack game and the dealer deals a blackjack to you within seconds they cancel your bet the reason for lack of funds but actually you did put a bet you do have the money still they cancel you bet so they don’t have to pay you the 3/2 odds on blackjack stay away it’s a dam shame that the government don’t get involved to see they do very single thing to get the advantage such in West Virginia lottery on free bet black and regular black jack these 2 games make them over 30 million a month so government won’t stop this corruption how many times you hear people winning in draft king casino you don’t
19.07.2026TrustpilotGame fairness
There Dirty all I know pay attention there crooks
Went to make bet put money to cover it every time I do the same thing had 0 balance naturally assuming my bet was made same as always when I lose the bet certainly goes threw should have won this particular bet but convienanly this but was amazingly returned to my balance straight crooks never will I use or recommend them twice when I won they do this type stuff . Trash