Crocoslots Casino— player complaints: 6 in English

Player's winnings are confiscated due to account restrictions. [Account] — waiting_for_casinoguru

The player from Ontario has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Ontario has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 18 Aug 2026 Automatic translation:

The player from Germany, who was a VIP Gold member, faced account blocking after requesting to withdraw a higher bonus payout as per the casino's offer. Despite having deposited significant amounts and not violating any guidelines, his account was blocked for self-exclusion, and he had not received his remaining €300 balance. We reviewed the case and confirmed that the €300 winnings had already been paid out, so no money was being withheld or confiscated. As the remaining issue was only the account closure, which the casino could do at any time, no further action could be taken. The complaint was closed at his explicit request.

The player from Austria was facing issues with account verification at Crocoslots, as the casino insisted on a Skrill screenshot for a deposit he had made via Rapidtransfer. Despite providing bank account screenshots and details, his withdrawal request had been cancelled due to incomplete verification, and he was asked to contact Skrill support, which he found unreasonable. We asked whether his identity had already been verified and whether Skrill had ever been linked to his email or used for deposits before. The complaint was then marked as resolved by the player, and we closed the case accordingly because the issue was confirmed as settled.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. She was unable to withdraw because the Interac method had been removed, the bank transfer option had a minimum limit above her balance, and cryptocurrency withdrawals were being rejected. The complaint was marked as resolved after the player confirmed the issue had been addressed, though specific details of the resolution were not provided. We acknowledged the resolution and remained available for further assistance if needed.

The casino offered 2 promotions on the same day, one to win 500FS and the other to win 100FS with every deposit. the 500FS would be divided into 5 times and the 100FS into 4 times. 100 and 25FS per day. On the first day the FS activated normally, on the other days I had to actively request the FS via chat. On several occasions I was informed that I could not activate both promotions at the same time or day. When requesting the last 100FS I was informed that it would not be possible, as the request deadline had already passed. It is unacceptable for me to lose the FS because the casino is unable to make the FS available automatically, in addition to informing me that I was unable to activate both at the same time, therefore, even if the promotion time passes, as there was a technical problem with the site, I must be available even after the deadline. Furthermore, FS were offered in one slot and made available in another. I contacted the casino again, They insisted that I missed the bonus request deadline. They explained that in the terms and conditions it says that the FS must be requested via chat within 24 hours, I asked where it says that, as I read the entire term and it only says that after receiving the FS they must be activated within 24 hours, which are completely many different. I insisted that they send me a screenshot about this condition, for a long time the attendant played dumb and didn't send the screenshot, after insisting so much she sent the promotion email, which informs that the FS will be credited every 24 hours , which didn't happen and I had to keep requesting it via chat. I also questioned why I was informed by an attendant that I could not request two different bonuses on the same day and the attendant simply ignored the question, even though it had been resent several times, as well as all the questions raised about the inconsistencies in the information provided with the Casino promotion and bonus terms and conditions email.