AllSpins Casino— player complaints: 17 in English

17 Complaints

0▼ Last 30 days · was 3

2 Unresolved

50.499428510509d Last complaint

64.6 Risk index

1,500 CAD Disputed sum

AllSpins Casino: 17 complaints filed in English across 2 platforms, 2 still open, disputed sums 1,500 CAD. Most of them are about withheld payouts (59%). Risk index 64.6. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.

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What players complain about

Withheld payouts 59% 10

Verification 24% 4

Game fairness 12% 2

Bonus terms 6% 1

Status unknown 13 Unresolved 2 Rejected 1 Closed, no outcome 1

Sources

Trustpilot 13 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about AllSpins Casino?

The English-language record holds 17 complaints from 2 platforms, 2 of them without a resolution; 13 carry no status from the platform. The latest one is dated 2026-08-22.

What do players complain about?

Mostly withheld payouts — 59% of cases, then verification (24%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 17 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 64.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 17

22.08.2026 Casino Guru Withheld payouts Rejected

Player's withdrawal is delayed.

Player's withdrawal is delayed. [Withdrawal] — rejected_other

22.08.2026 Casino Guru Withheld payouts Unresolved

Player experiences withdrawal issues with winnings.

Player experiences withdrawal issues with winnings. [Withdrawal] — unresolved

22.08.2026 Casino Guru Withheld payouts Unresolved

Player's withdrawal is confiscated.

Player's withdrawal is confiscated. [Withdrawal] — unresolved

22.07.2026 Casino Guru Withheld payouts Closed, no outcome

AllSpins Casino - Player believes that their withdrawal has been delayed.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player was advised to wait at least 14 days for processing due to possible KYC verification or high withdrawal volumes. After the recommended time frame had passed, the player failed to respond to follow-up inquiries from the Complaints Team. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

05.05.2026 Trustpilot Withheld payouts

I am extremely disappointed with Allspins Casino. As a VIP player, I was clearly promised fast withdrawals — specificall

I am extremely disappointed with Allspins Casino. As a VIP player, I was clearly promised fast withdrawals — specifically within one hour — yet they completely failed to honor that agreement.Instead, they keep delaying payouts again and again, constantly changing the timeframe from 24 hours to 48 ho

06.04.2026 Trustpilot Bonus terms

I had a very disappointing experience with AllSpins.After completing the full wagering requirements of a welcome bonus (

I had a very disappointing experience with AllSpins.After completing the full wagering requirements of a welcome bonus (x50), strictly following all stated bonus terms, my withdrawal of €500 was suddenly cancelled and €492.16 was voided.The reason provided by support was vague and referred to “hidin

02.04.2026 Trustpilot Game fairness

Majority of the slots are below industry standards for the listed rtp..playngo isnt shown whwre it should de in the info

Majority of the slots are below industry standards for the listed rtp..playngo isnt shown whwre it should de in the information section in the slot. 10x max withdrawl of only your bonus money when you complete a obsurd wager through..slot after slot after slot spin forever to get a feature..that pay

02.04.2026 Trustpilot Withheld payouts

The winnings are okay, but the service is poor. Withdrawals are really slow, sometimes taking two weeks...

01.04.2026 Trustpilot Withheld payouts

Do not deposit to this casino if you want fair play.Because when you win end verify with all the requested documents,The

Do not deposit to this casino if you want fair play.Because when you win end verify with all the requested documents,They will still try to hold on to your winnings with their dare life.I have given them all the requested documents and still they do not pay out.Save your money from depositing here a

12.01.2026 Trustpilot Withheld payouts

1 month withdrawal times." if you are a vip you can withdraw more "complete scam casino

02.01.2026 Trustpilot Withheld payouts

Fully scam...This site is scamming people, its so obvious.You can make a depo on thousands of dollars, but when u win so

Fully scam...This site is scamming people, its so obvious.You can make a depo on thousands of dollars, but when u win something or wanna cashout, its impossible.Ive tried for 3 weeks and mailed with their "KYC" team that the very bad support keeps telling you to contact.DONT PLAY HERE!!!You will get

23.07.2025 Trustpilot Verification

What a load of rubbish You can forget about the withdrawals..I withdrawal money and they appeared with kyc.. asking me t

What a load of rubbish You can forget about the withdrawals..I withdrawal money and they appeared with kyc.. asking me to verify for a second time in couple of weeks.. but i though sure.. then it started weird questions... how many years do you live in the UK.. then got email saying Selfies with you

20.06.2025 Trustpilot Verification

Typical scammers, as long as you deposited they take it but when it's time to pay they take a billion year for kyc, ask

Typical scammers, as long as you deposited they take it but when it's time to pay they take a billion year for kyc, ask for more documents etc etc, juste don't waste your money on there you'll see none of it back ever.

09.06.2025 Trustpilot Verification

biggest scam ever spent 700 pounds and not even a single pay...run guys run run run. they let you deposit with no proble

biggest scam ever spent 700 pounds and not even a single pay...run guys run run run. they let you deposit with no problem but when i wanted to get my last 100 out and they started the million step verification.... jokers

23.04.2025 Trustpilot Withheld payouts

Still waiting with 3 pending withdrawals at the moment. The longest one has been pending for nearly a month, it was requ

Still waiting with 3 pending withdrawals at the moment. The longest one has been pending for nearly a month, it was requested on the 25th of March! Every time I ask the support email, they just tell me wait some more time, not helpful at all.

01.11.2024 Trustpilot Game fairness

stay away of this casino. they are going to drain your account. all slots are scam

27.07.2024 Trustpilot Verification

DO NOT USE THIS SCAM SITE!!!!!I won money and am now with nearly a week been strung along. At first I had to verify my a

DO NOT USE THIS SCAM SITE!!!!!I won money and am now with nearly a week been strung along. At first I had to verify my acc and was assured I could take the money. I did, no it’s non stop thing after thing, fully verified now it’s a copy of the card? And of another bank? After all ready sending state

How the risk index is calculated and how complaints are labelled — the method behind this section.