Crazy Fox - Withdrawal is still pending
My account is fully verified for the second time and I made a withdrawal of €1500 which is after 3 days still pending.
I heard by email after (again) fully verification your withdrawal will be processed within an hour.
Let’s get legal; in their terms and conditions it says that withdrawals will be processed within 24 hours.
Customers need to comply with the rules and the term and conditions of this particular casino: Crazy Fox from the company N1.
If we violate the terms and conditions there are consequences for us.
Terms and conditions are made for the safety of the customer and the company/casino.
Crazyfox is violating their own terms and conditions and are misleading their customers by creating an account, depositing real money in their account promising fast withdrawals but can’t hold up their end of the bargain.
You will get standard answers; it’s being processed, it’s busy and first come first served or we are checking all withdrawals on fraud. €380 deposit; 8 hours in total play and withdrawal of €1500 and 70 hours of checking for money laundry or fraud? A lot of stalling time based upon ridiculous excuses.
In some way this is an abuse of power towards the customer who is getting more frustrated because they can’t do much.
It’s Crazyfox who is creating the dispute since they’re the one who are misleading the customer to create an account and making false statements in their terms and conditions.
In the end I will get my winnings but as a customer by checking the box: I agree to the terms of use and you’re signing a “contract” and violation of these terms by any of these parties should have consequences for both parties and not just one.
This casino is more than once in default and harming customers who deposit real money
