Crazy Fox— player complaints: 36 in English

I have uploaded all the necessary documents to the player account. New documents are always requested or that documents are still missing even though I have uploaded them all. Things are being asked for that are simply not possible. Face ID should be visible on a piece of paper with the elbow outstretched. You should upload a sheet with writing. If you have done that, write that this would not be enough and the date is missing. Once you have done this, something is apparently missing again and so on

Good day! Due to my gambling addiction,I have blocked myself from all online casinos. At Crazy Fox,however,a payout of 850 euros is still open and the casino refuses to say anything about whether the transfer of the 850 euros has taken place. I expect the immediate payment of the amount of 850 euros to the bank account verified by me. Otherwise I will take legal action. Kind regards

I file this complaint as the casino is holding up my funds since 25th of August. Then there are 2 other withdrawal made one on 29th of August and the last one only today.

My account is fully verified for the second time and I made a withdrawal of €1500 which is after 3 days still pending. I heard by email after (again) fully verification your withdrawal will be processed within an hour. Let’s get legal; in their terms and conditions it says that withdrawals will be processed within 24 hours. Customers need to comply with the rules and the term and conditions of this particular casino: Crazy Fox from the company N1. If we violate the terms and conditions there are consequences for us. Terms and conditions are made for the safety of the customer and the company/casino. Crazyfox is violating their own terms and conditions and are misleading their customers by creating an account, depositing real money in their account promising fast withdrawals but can’t hold up their end of the bargain. You will get standard answers; it’s being processed, it’s busy and first come first served or we are checking all withdrawals on fraud. €380 deposit; 8 hours in total play and withdrawal of €1500 and 70 hours of checking for money laundry or fraud? A lot of stalling time based upon ridiculous excuses. In some way this is an abuse of power towards the customer who is getting more frustrated because they can’t do much. It’s Crazyfox who is creating the dispute since they’re the one who are misleading the customer to create an account and making false statements in their terms and conditions. In the end I will get my winnings but as a customer by checking the box: I agree to the terms of use and you’re signing a “contract” and violation of these terms by any of these parties should have consequences for both parties and not just one. This casino is more than once in default and harming customers who deposit real money

On 06/06/2022 I deposited 302€ with use of provided payment provider by Crazy Fox. It was Sofort. Money was withdrawn from my bankaccount but never arrived at Casino. I checked with my bank and with sofort they confirm that the money is ons account of N1 interactive. So that’s the mother company of Crazy Fox. But now fot 84 hrs that keep mentioning that the money is there although I have sent screenshots and payment proof (PDF files of my bank) that the money is transferred correctly. Also by the end of may if bought 2 Neorsurf tickets, each 100€, so 200€ in total. To deposit on crazy fox. That payment provider was available for me at their site. But people from my country can’t pay with Neosurf in online casinos. So why is crazy fox than providing that payment system for me? I contacted them and they said for multiple times that they were going to look into the issue but, never got a reply. 2 days later Neosurf wasn’t available anymore on their site as payment system. But they never informed me. And now I’m “stuck” with 200€ of worthless (for me) neorsirf tickets. I got no reply or compensation for their mistake.

My withdrawal is still pending after a week . The website says it should take 24 hours to be processing. I’m still waiting my withdrawal is still pending after a week . This is not acceptable. My account is verified and I didn’t use any bonus . So there’s no reason not to pay my withdrawal.. I see that a lot of players have problems with crazyfox. How can this site still be active ? .. I only want my money that’s all I’m not asking for much . Please help me . Don’t tell me to wait .. nobody at crazyfox is helping me with this ..

I used a 100% deposit bones and wagered this for 100%. I stop playing at 9.000 euro and the next day there is only 2.000 euro left on my crazy fox account. Crazy fox says its not possible to whitdrawl that money because i used a 100% deposit bones. I wagered that bones for 100% and normal its no problem to whitdrawl it to my bank account if i wagered it for 100%. If this are the rules than its never possible to win money with a bones and whitdrawl it on this way. If i lose my money than its not i get some money back on my bank account. Thats exactly the samen thing crazy fox is doing. Crazy fox lose money and stolen 7.000 euro from my account. How is that possible if i wagered it for 100%. If this rule is legal than its it verry strange en really not fair.

I deposited 4 days ago money. My deposit dicapiere and casino says its payment providers fault. I cintatdet payment provider and they said that from theyr side deposit is sucesful. And casino don't give me my money.

I dont get any updates and really same words messages after i ask for my deposit bonus freespins from the 2nd of august so this casino is not able after 2 weeks to reissue my freespins i deposited for. Really a big shame. Support only answers with same messages like keep waiting please, we contact you when any updatest are upcoming, and so fürther. But hey are doing it since 2nd august which isnt normal for such an casino

Hello there. On 29-30 July i have deposited 380 euros with my credit card which ends with number [EDIT] On 30 July i had deposited 420 euro as wel with my binance visa card (which is only used for payments and not suitable for deposits to by third party services) After winning back some of my lost money i made withdrawal request to my credit card (which i used before as wel to withdraw to without any issues) My withdrawals are constantly being rejected by crazyfox. With the message i have to withdraw to the visa card which ends up with number [EDIT] After contacting crazyfox support and explaining the situation that the visa card from binance is not suitable for withdrawal as it doesn't support third party services depositing. They keep saying i have to withdraw to This card. I have provided pictures of my visa card, with clear name on the card, and also screenshots of my binance account page where it clearly shows this card is bound to my name and address. They still keep rejecting my withdrawals. To try to make things clear, binance is a trading platform, and i can deposit money there with my credit card, the funds are kept in the spot wallet, those funds can be transfered to the funding wallet as wel which is meant for use with the provides visa card anywhere in the world. I am a long time user of crazyfox , i never had experienced any such issues, but right now I feel like they are holding my cash captive. I should have the freedom to withdraw my funds to any of my cards linked to my account. Please assist me with this as i am so stressed at the moment about this whole issue, and it just took away the fun of being able to relax after a long week of working

I opened an account at the Crazyfox casino on last Saturday. I also deposited about 500 Euro and was able to play. I also deposited 200 Euros extra via trustly, but they are booked from my bank account on monday. The big problem: i can not login to my account anymore because the casino says that i have written and logged in with a wrong email. I am not sure if there was a mistake, when I created the account, but where’s the problem, if I provide them with all my exact dates?? All I here from the support is, that I have to wait. There is no Security settings of you spell your email wrong in this casino. You get logged in automatically and afterwards you can not log in again. So they own me now 200 Euros but I don’t get an proper answer since days!!!

Crazy fox casino is holding back 5.900 euro of my withdrawing, I have made countless deposits and the first time I actually win something I cant get my money back, I withdraw the 5.000 the 11/5/21 and the last 900 the 19/5/21 nothing has checked in to my account, the casino employee keeps telling me to wait over and over. but now they exceeded 11 days more than they are allowed to on the 5.000 euro's and they still tell its coming again and again. i showed them bank statements numerous times. the keep on telling me about the appropriate department that is suppose to handle this, but I currently do not believe them. please help me.

Im waiting a week for my money and they cant tell me why and cant tell me when i will get my money On their website they say it is being processed in an hour!

Hello crazy fox casino do not want to pay me the win on 170.02.2021 They do not meet the deadline. He's still trying to find reasons for the transaction address so he doesn't pay my earnings When I put the money in their deposit there was no problem when they ask me for the money they earn they try to waste time finding all sorts of reasons that are useless When I * made my account with them I mistyped the name of the street I communicated this to them without being able to change the name of the street I sent all the bank documents with my transactions and everything they asked me for ...... but now I'm wasting time not to pay my money I provide you with all the data Please make an inquiry and I whant to find solutions Respectfully!

My main issue is that I was playing with my own money in my account without any use of Bonus and playing the game legacy of Dead opened a round of free spins bonus and there gave me a profit of 280 euros at the end of free spins I received a notification in the account that I received a refund of 20 euros from my deposits of the previous day a specific game we could not continue to play because when we use a bonus in the specific casino does not allow us to play in some games as in the specific one I played I deleted my bonus deducted 20 euros 250 of the profit I was playing with my own money when I explained to them they won without using a bonus they insist that they won with a Bonus and I sent them a screenshot confirmations that when we have an active bonus in our account this game does not even allow us to open it

I have a gambling problem, and I am banned from all gaming within Denmark, and also separately through several of the casino groups. I will send the relevant documents separately to your email. I requested to be excluded from N1 Casino group the 19th of August 2020. Despite this I during New Years was able to register and deposit to CrazyFox, 1490 EUR. I then emailed and explained my problem and requested them to close the account and kindly to return the deposits. CrazyFox closed the account , but decided to deny my request and refuses to return the deposits made. I therefor seek assistance in this matter. Many thanks

After a successful day I made a withdrawal from this casino and getting my request delayed. Since they stated fast cashouts I was under the impression to have my account verified within hours, however this process took me over 4 days to get my account fully verified. After verification I got my withdrawals rejected again without a clear reason, and live chat only are asking me to wait for answer. Afterwards, I made a withdrawal request and got it rejected again and when asked this time, they said this withdrawal option is not available and suggesting to use ECOPAYZ. I had made a deposit via ecopayz and made a withdrawal request and they said it will take up to 24 hours to process? Right now I'm waiting for this long waiting withdrawal to get processed and I think they will find another reason to rejected. I put limits on my account so I can not be able to play through the balance and will keep persisting on taking all my winnings from this site. I'm looking forward for your help on this issue. Regards,

all evidence has been submitted to the Malta gaming authority as well. The issue is. demand return/refund of the deposit . I had an account on crazy fox casino where I was playing. After the experience of strange Disturbances of the software while playing and on my account I contacted the service team and been answered by someone named [EDIT]. (Actually, I wonder if it's the correct name of the customer service agent) Who asked for screenshots which I had sent. the games were suddenly not available ( all evidence and screenshots has been submitted to the Malta gaming authority) After contacting the customer service, I was answered by the same [EDIT]? Suddenly her answer was that the games were not available ( I noticed that it was a lot of games) for me!! which I replied that that's not true as I was a loyal player for weeksand the games were available all the time. suddenly after great wins, there are disturbances of the software! As I noticed the customer service agent was lying and playing with me I demanded my deposit as I do not trust the fairness of the service team anymore and it seems that they were controlling my playing. [EDIT] answered that deposit withdraw was not possible and declined it two times. suddenly withdrawal was not possible strange enough. As I became very angry of the way I have been treated I said that I will contact the auditing organization. This [EDIT] immediately offered me a commission without the wager? that's the moment it was certain that something was not right. I asked if I have to pay commission and no answer was given only some kind of reason why I wanted to close my account. I was forced to play en blackmailed into leaving my deposit request only then my account will be closed. repeated the request to this customer service agent that I want my deposit back of 60 euro as it fairness looking at the circumstances the way I have been manipulated by the service team of crazy fox casino. Awaiting your answer Kind regards

My account was closed and all wining was canceled because I accidentally uploaded my Lithuanian ID instead of Dutch driving license. Users from Lithuanian are not allowed to play on their website, but I provided all necessary documents to proof that I live and played from Nederland. But they disagree to reopen my account and refund my wining because of my nationality. It looks like discrimination because of my nationality, because my residence is in Nederland I proved it by all necessary documents.

Hello. I have 100EUR withdrawable funds on the website but they wont let me withdraw with credit cards (thats the pay i deposited). They say its because of my region and i can only withdraw funds using Bank Transfer. but bank transfer withdrawal is minimum 500EUR so they ask me to deposit 400EUR and then withdraw 500. But i have tried to explain i dont have that much money, i cant deposit 400EUR because i dont have it. They don't care and say i wont be able to withdraw my money unless i deposit 400... "We would like to inform you that your withdrawal request was cancelled due to technical reasons. Unfortunately, the withdrawal on the card for players from Sweden have a low passability. We recommend you use one of the alternative methods for making a withdrawal successfully (Bank Transfer). We kindly ask you to make your next request for a withdrawal of your funds via Bank Transfer. Please bear in mind that in order to withdraw via Bank Transfer you need to have at least 500 EUR on your game account."