Casino delaying paying out
Reason: Delayed payment
I have been left with no choice than to make a complaint about Cosmo. My account is stuck now and they are refusing to withdraw my money. I have attached emails from them clearly showing my account is fully verified and yet they still delay and delay paying me out without any time frame at all, it has now been nearly 5 weeks and they are showing no effort to resolve this. Something that would take a mere 5 minutes to sort. I have also shown attachment of my account showing my balance and username. From reading other complaints I know they will use this complaint as yet another opportunity to delay another 2 weeks but I would like this resolved as soon as possible so i can withdraw my money.
--- Ответы в треде ---
AskGamblers • Support Team 2 weeks ago Dear @Coffee77,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Cosmobet Casino team accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation.
Cosmobet Casino • Representative 2 weeks ago Hello, We would like to provide a further update regarding the current status of the case. Unfortunately, we have not yet received a response from the player to our latest email regarding the requested additional verification. We understand the player's concerns; however, the requested step remains necessary for us to proceed with the ongoing investigation and complete the required checks. We kindly ask the player to contact us via email and respond to our latest communication at their earliest convenience, so that we can proceed with the necessary steps without further delay. We remain available and are ready to continue the investigation as soon as we receive the player's response. Thank you.
Coffee77 2 weeks ago Thanks @askgamblers. They have now stopped me even being able to place a bet. You have done all you can and i can't adhere to this breach of privacy so if you must close this case because of that then so be it. Thanks again for the help. I will now get in touch with the relevant regulatory body.
AskGamblers • Support Team 2 weeks ago Dear @Coffee77,The AskGamblers Complaint Team is kindly asking you to assist the Cosmobet Casino team further.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.Should you refuse to do video verification, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.Thanks for your cooperation.
