Coolzino Casino— player complaints: 11 in English

11 Complaints

0▼ Last 30 days · was 3

1 Unresolved

33.520638561667d Last complaint

13.5 Risk index

€864 Disputed sum

Coolzino Casino: 11 complaints filed in English across 2 platforms, 1 still open, disputed sums €864. Most of them are about withheld payouts (64%). Risk index 13.5. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

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What players complain about

Withheld payouts 64% 7

Account blocks 18% 2

Other 18% 2

Status unknown 7 Rejected 2 Under review 1 Closed, no outcome 1

Sources

Trustpilot 7 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about Coolzino Casino?

The English-language record holds 11 complaints from 2 platforms, 1 of them without a resolution; 7 carry no status from the platform. The latest one is dated 2026-09-08.

What do players complain about?

Mostly withheld payouts — 64% of cases, then account blocks (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 11 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 13.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 11

08.09.2026 Casino Guru Withheld payouts Under review

Player's winnings are being delayed.

Player's winnings are being delayed. [Winnings dispute] — waiting

08.09.2026 Casino Guru Account blocks Rejected

Player’s account has been permanently closed due to fraud accusations.

Player’s account has been permanently closed due to fraud accusations. [Account] — rejected

22.08.2026 Casino Guru Withheld payouts Rejected

Player believes that their withdrawal has been delayed.

Player believes that their withdrawal has been delayed. [Withdrawal] — rejected_other

21.07.2026 Casino Guru Account blocks Closed, no outcome

Coolzino Casino - Player’s account has been permanently closed due to fraud accusations.

The player from Austria faced issues with withdrawing his winnings of €863.46 from Coolzino, as his account was subjected to extensive verification and proof of deposit requests. He felt wrongfully accused of fraud despite providing the necessary documentation and was concerned about the potential loss of his deposit. After a thorough investigation and review of the evidence provided by the casino, we concluded that the casino acted in accordance with its Terms and Conditions by closing the account and confiscating the winnings due to suspected fraudulent activity. Consequently, the complaint was rejected.

03.02.2026 Trustpilot Withheld payouts

They have no problem taking your deposits, but will not allow a withdrawal. You will be prompted to verify your email ad

They have no problem taking your deposits, but will not allow a withdrawal. You will be prompted to verify your email address, but they don't send a confirmation email. After trying several times I attempted to contact support. You are then met with an AI chatbot that will put you on an endless loop

17.10.2025 Trustpilot Other

The casino writes in its terms for this exclusion that we must send them a message. Either for a specific period of time

The casino writes in its terms for this exclusion that we must send them a message. Either for a specific period of time or permanently. I have done it many times and they try with messages not to exclude me so that they can keep the account active. This shows that they do not respect the players, a

28.09.2025 Trustpilot Other

This casino operates illegally in Portugal. I am registered on the official Portuguese self-exclusion list (RCIA), which

This casino operates illegally in Portugal. I am registered on the official Portuguese self-exclusion list (RCIA), which by law should block me from all licensed sites.Despite this, Coolzino allowed me to create an account and take my deposit. When I contacted them, they ignored me and blamed me for

24.09.2025 Trustpilot Withheld payouts

Scammers & Fraudsters!We worked with Coolzino Affiliate Partners and delivered traffic worth over €2,000. After that, th

Scammers & Fraudsters!We worked with Coolzino Affiliate Partners and delivered traffic worth over €2,000. After that, they blocked our account and all contacts in messengers.Instead of making a fair payout, they sent us a fabricated “quality” report and completely refused to pay.This is a classic sc

22.09.2025 Trustpilot Withheld payouts

Currently still waiting to be able to withdraw my winnings. Over 3 days I have been waiting for the technical tean too a

Currently still waiting to be able to withdraw my winnings. Over 3 days I have been waiting for the technical tean too add withdraw method to my account. My account is fully verified too. Can't understand way its an issue as I pay in with visa one like the terms and conditions state I can only withd

17.09.2025 Trustpilot Withheld payouts

I been waiting for a pay it roll on 2 pay out then it restart over two week is this fake

04.09.2025 Trustpilot Withheld payouts

SCAM do not use this app. very easy to take your money but you CANNOT make a withdrawal no matter how many hoops you jum

SCAM do not use this app. very easy to take your money but you CANNOT make a withdrawal no matter how many hoops you jump through. when you speak to the support team they ask you to verify your account on the website......a website that does not exist and the support team will not give you a web add

How the risk index is calculated and how complaints are labelled — the method behind this section.