BoaBoa Casino— player complaints: 11 in English

The player from Germany had requested self-exclusion from BoaBoa on October 29, 2025, due to gambling addiction, but his account had remained active, leading to further losses. The casino claimed that the self-exclusion request had been submitted later than stated, and the player demanded reimbursement for losses since the initial request. The player was asked to provide evidence, including a screen recording of his self-exclusion request and related communications, but he failed to resend the video in the requested format after the initial submission expired. Later on the casino recognised the self-exclusion procedure failure, and refunded the player the deposits lost, resulting in the successfull resolution of the complaint.

The player from Italy discovered that his casino account had been reopened without authorization, despite having informed the casino about his gambling problem. The issue was investigated by the Complaints Team, who reviewed the casino's terms regarding self-exclusion and account closure responsibilities. The player was asked to provide details about the account reopening and related communications to clarify the situation. The complaint was ultimately marked as resolved after the player confirmed the issue had been addressed.

that company is scammers they still your money and they dont awncering in the qestions

scam casino that promises a bonus it doesn't deliver on, deposits need to be 1x wagered only to not be withdrawable anyways. Just a cashgrab that doesn't even make u feel like winning for 5 minutes. Cyprus gypsy pos

It won't let you play, the live chat won't tell you why. I can't withdraw the money because it has to be wagered, but if it doesn't let me play, it can't be wagered. My money was stolen. No one should make a deposit. Scammers!!

Stay clear of this site EVERYONE! Its a clear scam and i will tell you why. I deposited 50$, and managed to win up to 3000$, as soon as i hit that number i instantly started losing, no more bonuses/Free spins on any slots, no matter what slots i played on, i really feelt like they hit the lose (butt

NEVER PLAY ON THIS SCAMINO if you like aNal fisting by big cuckkss its your place

Don’t recommend this casino. False advertising with join up package. Never received my bonus spins that I paid for. Casino said I didn’t deposit money even though I sent screenshots of the deposit. LOL what the??

Unhelpful support, terrible website, games have the lovest RTP i have ever seen , and not even loading correctly, when does bets doesnt go trough and taken from your ballance.

Deposit + 200% bonus. Whole balance gone after 15 minutes. With 4% Wager. 0 bonus games. Typical thiefs.At least let us play a bit longer!Tbh worst online casino ever played. Avoid this crap.

I registered and asked for the welcome bonus that was listed on their website. They simple answered “our administration don’t want to give you the bonus” No I have to wager 1x in order to get my money out. Horrible