Casino Infinity: 5 complaints filed in English across 1 platform, 4 still open, disputed sums €65,000. Most of them are about other (60%). Risk index 82.2. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
How many complaints are there about Casino Infinity?
The English-language record holds 5 complaints from 1 platform, 4 of them without a resolution. The latest one is dated 2026-09-08.
What do players complain about?
Mostly other — 60% of cases, then account blocks (20%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 82.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 5
08.09.2026Casino GuruOtherUnresolved
Player reports possible fraud by casino.
Player reports possible fraud by casino. [Other] — unresolved
08.09.2026Casino GuruWithheld payoutsUnresolved
Player is unable to access account funds.
Player is unable to access account funds. [Account] — unresolved
08.09.2026Casino GuruOtherUnresolved
Player's self-exclusion request was not processed.
Player's self-exclusion request was not processed. [Self-exclusion] — unresolved
08.09.2026Casino GuruAccount blocksUnder review
Player's funds have been confiscated after account reopening.
Player's funds have been confiscated after account reopening. [Account] — waiting
21.07.2026Casino GuruOtherClosed, no outcome
Casino Infinity - Player reports possible fraud by casino.
The player from Germany faced issues with Casino Infinity, which ignored her self-exclusion and misrepresented its licensing status. She sought a refund of her deposited money but received no response regarding the ownership or licensing, leading her to believe the casino was operating fraudulently. She later clarified that the self-exclusion had been requested because she wanted the account deleted and no longer wished to deposit, but the casino did not comply and she said it continued to gamble away her money. We were unable to proceed because the complaint was not answered despite reminders, so it was closed for now due to lack of response.
