Cleopatra - casino refusing to verify my account
Hello, I am reaching out because I have done everything in my power to verify my account at Cleopatra casino but they are refusing to help me.
I have sent them:
-My Id - verified
-my Proof of adress- Verified
-a selfie - verified
after that I was told my account was verified... only to be told by email a few days later they needed something else
-Selfie with a handwritten note- verified
Once again my account was verified and hours later they requested the same note with me winking on the image.
-Winking ID selfie - verified
I requested a withdrawal and again it was rejected.
The casino now started askign for a source of wealth.
I told them I deposited BTC so I sent them my most recent incomming bitcoin transaction which they did not appprove. I then sent them a payslip from my job at the bank where it indicated my yearly revenue, my hourly rate and everything else a pay slip has on it... It was rejected... they simply said it could not be used and again asked for a source of wealth.
I logged in to a previous casino I played using Bitcoin and sent them a screenshot of my withdrawal from that casino... it was also refused...
I don't know what else to send this casino. I understand that every online casino has it's own verification procedure and it is within their rights to ask the players for documents, but I feel like i'm being treated unfairly given all the information and documentation I have provided. I do not understand how my pay slip from my job is not a acceptable as a document when it clearly shows my revenue and total earning year to date.
I ask you to please help me with the casino and establish a communication as to what they want and what is acceptable for them because I don't know what else to provide.
