Cleopatra— player complaints: 10 in English

If you win, they're slow to pay out the money. A maximum of 500, and it takes them 3–10 days! Transferring money to your account takes seconds. Poor customer service! If you cancel your account, it's a hassle.

Every bonus is capped at 10x the bonus amount but u still need to wagger 35x stat away from this casino

I wanted to withdraw my winnings, but they refused due to they needed verification documents. I uploaded these documents but cleopatracasino.com rejected them, just excuses to not pay me. When I mentioned trustpilot and another review site they didn't reply in live chat however now it appears I'm ba

They don't pay out. Waiting for 10 days now. Each time another story - from technical issues up to a lot of work. My uploaded documents got lost... Horrible. Support is no help. No verification and no payout. Don't play there - it's fake

Hello, I am reaching out because I have done everything in my power to verify my account at Cleopatra casino but they are refusing to help me. I have sent them: -My Id - verified -my Proof of adress- Verified -a selfie - verified after that I was told my account was verified... only to be told by email a few days later they needed something else -Selfie with a handwritten note- verified Once again my account was verified and hours later they requested the same note with me winking on the image. -Winking ID selfie - verified I requested a withdrawal and again it was rejected. The casino now started askign for a source of wealth. I told them I deposited BTC so I sent them my most recent incomming bitcoin transaction which they did not appprove. I then sent them a payslip from my job at the bank where it indicated my yearly revenue, my hourly rate and everything else a pay slip has on it... It was rejected... they simply said it could not be used and again asked for a source of wealth. I logged in to a previous casino I played using Bitcoin and sent them a screenshot of my withdrawal from that casino... it was also refused... I don't know what else to send this casino. I understand that every online casino has it's own verification procedure and it is within their rights to ask the players for documents, but I feel like i'm being treated unfairly given all the information and documentation I have provided. I do not understand how my pay slip from my job is not a acceptable as a document when it clearly shows my revenue and total earning year to date. I ask you to please help me with the casino and establish a communication as to what they want and what is acceptable for them because I don't know what else to provide.

I sent my license my transaction info a paper with pdf from government up to date and with all information about my address the support email me asking me for coloured utility bill I don’t have utility bill and that’s why sent them proof of adress from government same info I sent them I sent to other casinos was approved this is very odd from casino asking for coloured pictures my license is coloured that alone should be good enough they are doing weird practices in my opinion and that’s why they are rated not good here the rating speaks for itself

Hi I signed up to Cleopatra casino yesterday through another casino review website and got 5 usd free credit. Only needed to enter my email address a password and what currency I would be using. I completed wagering requirements and after about an hour or so I had over 2000 usd. I thought I better go to live chat and see what I needed to do to withdrawal my winnings. After a very slow reply rate from them it was like 30mins in to the live chat when they messaged saying I had another account. This is untrue. I had only just opened an account and definitely not have another account. I then asked them to verify this and ofcourse they said sorry can not do that. This is because there is no other account only the 1 that was made on Friday 21st nz time. Can you please help me they are trying to rip me off.

Hi I have an issue with Cleopatra Casino not paying me some winnings. On the 14th and 15th of September I won a total of $1001 dollars. I cashed in or made a withdrawal for the full amount but after several days noticed I had not been paid. I have contacted them many times. They have told me one excuse after another, first that my bank doesn't accept the payment but they have paid me before with the same bank. Then they wanted me to supply them with my bank statements to see that I haven't been paid, I did that . Then they wanted a different bank so they could do a bank transfer , I supplied them with them details and when I contact them they keep saying to just be patient. It's almost 1 month now since I made the withdrawal and still nothing. Can you tell me if the licence they hold means anything at all and are they regulated by anyone or is it just a lie and they can do whatever they want and keep people's winnings. Please let me know. Thanks [EDIT]

Hi i am writing to u because my account was dissabled for having another card not in my name on my account.. the card was on my account to withdraw funds from my cleopatra casino account to the card because Cleopatra casinos don't transfer money back to my Visa debit card the card I use to put funds onto my casino account. The card that is the issue at hand has been approved by Cleopatra casino before and used to withdraw money onto it before so i dont see what the issue here is as the card is my sisters card and i have uploaded proof of concent from my sister saying i can use her card to do so and it was also approved by the casino before.. i am very unhappy about these actions from the company as i had $8900 on my account and i also had over 10,500 redeemable points that i could have cashed in... i want a explanation as to why my account was dissabled because if u go through the records on my account this card was approved to be used previously so why isnt it now.. also i have deposited over $10,000 onto my casino account over time so why am i being treated like this? I will be talking all of my evidance to the news papers and Today Tonight aswell as Accurrent Affairs to display the dodgy unprofessional treatment that this company works with and how you treat longterm customers after they have put so much money into your company as i am not happy one little bit about the treatment i have received from you and your employees. I await your response to this email. Thank you..  [EDIT]

Cleopatra casino Hi all please help me I won a big money in cleopatracasino and after lots of excuse to cah out Today they closed my account because they said that I duplicated the account and used multiple bonus This is absolutely no true i had one account and never use bonus never Please help me