Casumo — player complaint #66355, 2017-07-04: withheld payouts
Casumo: a player complaint filed on 2017-07-04, about withheld payouts, 7,000 GBP in dispute, status — rejected. Published on CasinoReviews. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Sometime during the middle of April I have been refused by Casumo payment of my earnings (approx. 7000 £) on the grounds that I had two accounts.
One was registered under casumo.com website, which where I opted for self-exclusion sometime in 2016 and the other one opened around March 2017 as I was not able to find information on their website on how to reactivate it.
Trustworthy that the account that nobody contacted me about the presence of the second account, I have continued playing, in total spending £3700, which, eventually they returned after closing my account, but the 7000£ winning were confiscated on the grounds that as their support rep said I had abused their bonus policy, but these are the bonuses that I have automatically received:
"Casumo-Maria
And yes, you have played with bonuses on the account
2017-04-14 17:52:23 BONUS_AWARDED £5.0000
2017-04-16 14:21:19 BONUS_AWARDED £20.0000"
I can forward the transcripts of the chat session that I had with their support reps.
Thanks in advance for your help.
