Casumo — player complaint #65645, 2018-09-03: bonus terms

Hello, I am reaching out to you due to my issues with Casumo Casino. I opened account with them around a month ago. I enjoyed playing their slot and table games. I was very lucky and at some point I accumulated over 16k winnings. I placed a withdrawal of 2k and it was paid to my account after I sent them the necessary documentation. After that I placed another withdrawal after which Casumo came back to me and told me that my winnings were due to the following: Bonuses/free spins at Casumo can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free bets on any games do not qualify for Casumo's wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found. I found this extremely untrue and would like to dispute the statement as well as the confiscation of my winnings. I feel they stated the above just so that they can confiscate my balance which is currently down to 0. I will very much appreciate if you can assist me with that. Thanks