Casumo — player complaint #65634, 2018-09-05: bonus terms
Casumo: a player complaint filed on 2018-09-05, about bonus terms, 3,400 EUR in dispute, status — closed, no outcome. Published on CasinoReviews. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about Casumo: statuses, disputed sums, risk index →
The money I won has been taken away and I can't believe they are doing this . At the beginning of August I started playing at the Casumo. So, I just started playing here and won 3 400 EUR. I was playing All Aces. Three weeks ago I have been asked to get my account verified but unfortunately i did not have a chance to get this done. Shortly after this email I got the message from the casino informing me according to the term 6.7 (Bonuses/free spins at Casumo can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free bets on any games do not qualify for Casumo's wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found.) my money was confiscated. That is unbelievable, what does that mean??? It is not that I am walking around and telling everyone my password and casino id, I have only used two bonuses here from their welcome offer, have never played here before this. This is not a small money that I have won and i have no intention to give this to the casino….
Complaint data
- Case number
- #65634
- Filed
- 2018-09-05
- Status
- Closed, no outcome
- Category
- Bonus terms
- Disputed sum
- 3,400 EUR
- Place among complaints about Casumo
- 286 of 295 by date, newest first
- Source
- CasinoReviews — original ↗
- Text
- 211 words, as published
All 295 English-language complaints about Casumo — as a list by date; the summary, statuses and disputed sums are on the operator page.
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