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Casumo — player complaint #65634, 2018-09-05: bonus terms

Casumo: a player complaint filed on 2018-09-05, about bonus terms, 3,400 EUR in dispute, status — closed, no outcome. Published on CasinoReviews. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2018-09-05 CasinoReviews Bonus terms Closed, no outcome

Casumo - The money has been taken away

The money I won has been taken away and I can't believe they are doing this . At the beginning of August I started playing at the Casumo. So, I just started playing here and won 3 400 EUR. I was playing All Aces. Three weeks ago I have been asked to get my account verified but unfortunately i did not have a chance to get this done. Shortly after this email I got the message from the casino informing me according to the term 6.7 (Bonuses/free spins at Casumo can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free bets on any games do not qualify for Casumo's wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found.) my money was confiscated. That is unbelievable, what does that mean??? It is not that I am walking around and telling everyone my password and casino id, I have only used two bonuses here from their welcome offer, have never played here before this. This is not a small money that I have won and i have no intention to give this to the casino….

Complaint data

Case number
#65634
Filed
2018-09-05
Status
Closed, no outcome
Category
Bonus terms
Disputed sum
3,400 EUR
Place among complaints about Casumo
286 of 295 by date, newest first
Source
CasinoReviews — original ↗
Text
211 words, as published

All 295 English-language complaints about Casumo — as a list by date; the summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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