Casumo — player complaint #5619, 2026-03-31: bonus terms
Casumo: a player complaint filed on 2026-03-31, about bonus terms. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Won over £3,000 and they rejected withdrawal.I recently played at Casumo and won over £3,000 using bonus funds from their welcome offer. My gameplay was genuine — mostly roulette After completing wagering requirements, my winnings were confiscated and my withdrawal denied. Casumo stated I breached bonus terms — but some of the terms they quoted in their email don’t appear anywhere on their own website. My legal advisors have also checked this It feels as though Casumo may be applying unpublished terms to justify withholding valid winnings. I’ve raised a formal complaint and been told to wait up to 8 weeks, which seems excessive given the clarity of the issue.I hope Casumo reviews this case transparently and resolves it fairly. I’ll update this review once it’s resolved.
