Casumo — player complaint #62996, 2020-11-15: account blocks
Casumo: a player complaint filed on 2020-11-15, about account blocks, status — rejected. Published on CasinoReviews. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Casumo casino confiscated my winnings. Now they're ignoring me.
On October 16, I began verification. Immediately after I submitted my documents, I tried to sign in to my account. There I saw that my account was suspended for security reasons. After that, I wrote to the casino more than five times, but did not receive an answer. I was trying to find out why my account was suspended.
The casino only answered me on November 3rd. They reported that my mail was not registered in their system. They can't find information about my account to help me.
I wrote to them from the mail registered in the casino. I do not understand how this is possible, why they cannot find my data and why my account was suspended. Casinos owe me 871 euros, I want them. [EDIT] I'm asking you to look into the situation and help me get the money back. Thank you in advance.
