Casoola — player complaint #62861, 2020-12-12: account blocks
Casoola: a player complaint filed on 2020-12-12, about account blocks, status — resolved. Published on CasinoReviews. One of 18 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Upon requesting my withdrawal casoola has blocked my account. They've given me no communications and when asked on live chat I'm given a vague response as to the purpose of all this and when I can expect any communication or my money. I've already provided full ID including selfies to their sister site Spinit, which were accepted. so they are clearly just stalling, which goes against the recent UKGC rules regarding using the verification process as a stalling method.
