Casimba — player complaint #62051, 2021-07-19: withheld payouts

In short. This complaint concerns funds that are still available in my deceased father’s online account on Casimba.com (“C”). As the sole heir and beneficiary to my fathers estate, I have approached C several times and also sent them all the legal documents concerning my fathers death, but they have refused to release the funds to me or back to my father’s original bank accounts/VISA card. ***** My father, [EDIT], died on the 16th of February 2019 while on vacation in Mallorca, Spain. I am the sole heir and beneficiary to my father’s estate. One of the things I did to manage his estate was to use his personal laptop, which he had left at home in Sweden, to log in to his personal email account on Google ([EDIT]). I did this so that I could be able to respond to any incoming emails from his friends and family and handle any bills sent to my father by email that had to be settled with assets from the estate. To this day, I am regularly checking his email in order to handle any “loose ends” that might surface there. I have since tried many times to work with C on this issue but to no avail. What’s more is that C has apparently stopped all it’s services in Sweden on the 29th of June. I have contacted C about this as well and they have notified me that they will still not, regardless of these circumstances, send back the funds in my father’s account and that they will keep them. My father’s account was locked by C shortly after I initially contacted their customer service. At the time being, my father’s account seems to have been completely deleted from C, since I only get an “invalid username or password” message from the website when I try to log in to the account. I am therefore unable to give an exact number about the funds currently in the account. By reviewing my correspondence with C’s customer service, I can however with 100% certainty say that the funds are just over 32 000 Swedish Kronas (SEK). I sincerely hope that you can help with this. Please don’t hesitate to contact me if you need any further information or documents.