Bons Casino— player complaints: 20 in English

Reason: Delayed payment I requested a withdrawal of $3,000 via VegaWallet from Bons Casino on September 19, 2026 at 12:23. The withdrawal is still showing as “Pending Approval” and has not been processed.I have contacted Bons Casino support several times.Bons support confirmed that my account verification/KYC is complete, there are no issues with my bonus or withdrawal requirements, and no additional action is required from me.They informed me that my withdrawal is undergoing an additional review by their finance department, but they have not provided a specific completion date or timeframe.I also contacted Bons by email. I explained that I no longer have access to the email address originally registered with my casino account. Bons explicitly confirmed to me in writing that this issue is NOT related to the withdrawal delay.Therefore, according to the information provided to me by Bons, there is currently no outstanding KYC issue, bonus/wagering issue, email issue, or action required from me that prevents the withdrawal from being processed.I do not want to cancel the withdrawal. I am requesting that my original $3,000 VegaWallet withdrawal submitted on September 19 be processed.I have attached evidence showing the pending withdrawal and Bons Casino’s responses regarding the verification and delay.I respectfully ask AskGamblers to assist me in resolving this matter and obtaining my $3,000 withdrawal.

Bons Casino deducted my legitimate winnings of 781 USDT, leaving only my deposit amount, and informed me that my account would be blocked. The administration cited Clause 4.4 (restricted jurisdictions), falsely claiming that I am located in or a resident of Ukraine. I have provided the verification

The player from Japan had their winnings confiscated by Bons Casino after a canceled withdrawal, with the casino claiming that they had violated the terms regarding bonus usage. The player was unaware of any fraudulent activity and sought assistance in recovering their winnings. They played slots, and $4,516 in winnings was removed while their deposited $800 remained in the account. We asked the casino for objective evidence to support its bonus abuse claim, but no sufficient documentation was provided. As a result, we closed the complaint as unresolved because the casino’s explanation could not be independently verified.

Playing in Bons was a mistake, aside from their complicated withdrawal. I play this game through one of the offer walls, yet they still haven't updated my progress. For those who see this on offer walls, they had no intention of paying you.

Hi I made a diposit amount of 400inr on 9/6/2025 but it's not credited to my account they saying same words like will take time Don't make diposit Mk Bhaskar

I have I'd in bons casino. I won 1 lakh and my I'd was full verified. I make withdrawal of 10k balance and they never aprove my withdrawal and rejected to submit kyc again. I give them all documents including my bank statement. But they approve my documents and when I ask how much time take for veri

This site is scam ,don't play on this site , they don't deposit your funds into your wallet and always way that you will be notified via email,never trust any online casino sites ,go and play somewhere in offline

I contacted Boniss, to return my purchase as it wasn't good quality. I was advised by Grace to return the item would be at my expense as they are" far away" so it would be too expensive and they offered me £8. I said I wanted a full refund and since that exchange they only send me automated response

bouns casino is a scam, they are taking all the personal data and IDs of the players, they do not give withdrawal after deposit, they will take all the proofs of the players, do not play bouns casino, if it was a real casino then it would not have taken Aadhar card and PAN card along with selfie, th

My deposit not credit in my bons account.501 inr.Customer support service poor.Plz don't deposit.

bons casino is a scam, ive deposited money and didnt get my credits for weeks. I use a real time payment platform and they keep saying to let me wait becauses they still havn't received my deposit while in fact as i contacted the deposit platform they said the receiver already received it. hopefull

DO NOT TRUST THIS CASINO!!! THEIR SCAMMERS!!! JUST LIKE EVERYONE ELSE MY DEPOSIT NEVER SHOWED!! JUST LIKE I TOLD THEM! THEYRE GONNA STEAL MY DEPOSIT!!! I AM SO PISSED OFF!!!

my 5000 diposit not rec last 14 day so plz add my diposit 5000 my txrid 825345159553 i have payment phone pay so phone and bank say payment susfull send marchand so ...but bons casion not add my payment .....bad site so scamer site.....coustmor suports very bad so....i need my 5000...23 tarick ka diposit hai today 8 so Disputed amount: 5000₹ Casino: Bons Casino Case #: 2891

I deposited 30k in bons casino on 16th November and still it is not credited in my bons account plz solve my issue Disputed amount: 30000₹ Casino: Bons Casino Case #: 2850

This is the worst casino site i have ever had. All the worst experiences. Withdrawal - They tried holding my withdrawal request for almost a day (perhaps they expect me to play and lose everything.Slots - I have encountered after buying bonus on a slot the game crushed and i can no long open the gam

Missing deposit It's been a month that the bons casino team can't refund a missing deposit.Every time the same reply that they are investigating.What kind of online casino is this! Looks like all the good reviews are fake.

I deposited 1 month in crypto and tell me u need to waiting the bank processing the transfer 🤣🤣🤣don't deposit money here because it's a scam the worst casino in the universe by far, it's a deposit not a witdrawal. Already 2 months waiting my money and nothing hapen, they tell me to wait

Deposited in this Bookie and got my account verified with email comfirmation. On asking for withdrawl the whole verification started again.They will ask for useless documents and alot of selfies including zoom calls. After all, they refused to payout my winning and deposit. The case is in court alre

I deposit 500 rupees from india. Maximum 4 days before. But this casino give me same answer every day.they say our team see your account soon we solve your problem. But nothing. I think this was froud with me.i have chatting pictures. Money proof.if anyone want see I can show. Please no deposit in b

Casino Login: https://bons.com/en-in/login Casino Name: Bons Casino Hello, Please help with this issue. I have won some good amounts in BONS casino, they have processed my withdrawals partially and then frozen my account on the name of verification from the last 30 Days. I have been following up with them every day but no positive response. The only response I'm receiving from them is to wait. Yes, they are asking me to wait for an unknown period. I still have pending withdrawals of 553800 INR. I'm really worried now. It's already been 30 days. For the last 30 days they have been saying that my account is under verification. Please help me out and please let me know if you need any details from me. Thank you for your help in advance! Best Regards,