Black Label — player complaint #61547, 2022-01-14

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2022-01-14 CasinoReviews Withheld payouts Closed, no outcome

Black Label Casino - Non full payment of winnings

Hi. I won €26000 after depositing €6500 in one night (€14500 over 4 days) across 20-25 deposits in October. I have received €5000 in November & €5000 in December and haven’t deposited since. Today after waiting 2 weeks for my next €5000 they phone me up saying due to the t&cs on 13.3 i cannot receive any more payments but they will pay me €2000 as a gesture of goodwill. I have flat out refused this as it was never mentioned before and seems a way to just get out of payment me. I have said I would want at least half of this balance outstanding to cover all my deposits at the casino v withdrawals. Please can you advise what I should do?

Complaint data

Case number: #61547
Filed: 2022-01-14
Status: Closed, no outcome
Category: Withheld payouts
Disputed sum: 17,000 EUR
Place among complaints about Black Label: 2 of 10 by date, newest first
Source: CasinoReviews — original ↗
Text: 124 words, as published

The summary, statuses and disputed sums are on the operator page.

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