Bitstarz - 2500 euro win
Hi there, we had resolved a complaint with bitstarz due to selfexclusion here before. At that time I had received an email that stated if i continued to play, i would not be refunded and casino will not be held liable for my losses. ( the email is in the livechat transcripts and i can forward it to you) so i agree and i have played there for 4 Months with hundreds of deposits and withdrawals. One day i had won 4000 and had no problem withdrawing. I still have lost more than i won ( again i agreed to it taken responsibility). I had talked to chat support several times over my months playing there. Once last week even talked about how to join vip since i deposit so much and they told me to keep playing and if i play enough they will contact me. I have received loyalty bonuses, free spins, and special offers in my emails. They have obviously looked at my account before. Well today I won 2500 and hit cashout and my account was closed and refunded my deposit. I tried having a chat, showed the email i was sent after case resolved previously ( which wasnt first account there but once again agreed as long as other accounts were closed per my request, which last ones were, new account is fine) It is more of an ethical thing, now they want me to believe after 4 months and 10s of thousands of dollars in and out, that now it is a problem, and conveniently took my biggest win of over 2000x. Like i said i have cashed out more than this in a day even though i always ended up giving it back but after i showed him the email, he conveniently chose to look at his way and not how it looks to the player ( might be on purpose). 4 months of taken responsibility for losses, and i thought an agreement to be responsible for my losses, including receiving emails from [EDIT] for my loyalty bonuses, special offers, and freespins, and speaking to chat teams several times who have had to look at my account. I just believe it to be unethical, as i honored my word not to hold them liable for my losses, i wish they would hold up to their end of it. Thank you for your time. Please update me on how to email you attachments , Live
Chats, screen shots of deposits and withdrawals since february, conversations with support, emails from [EDIT], and the past email stating if i continue to play they wont be liable. Thank you for your time
