BitStarz — player complaint #59878, 2024-04-19: bonus terms

I try to play on Bitztar casino online and i was register after that i deposit on my account in $20 i got won almost $400 but my game automatic stop because need to changes the sitting “ you setup the limit time Etc. But desame problem so i’ll try again so i chat team service how to go back my games, at same problem after accidentally to change sitting they call COOLING LIMIT” honestly i’m first timer this on that site so i talk to the Team person i asking it’s poseble to claim my money they say Yes ok i di withdraw succes after 5day nothing send me they told me submit your proof identity i do send my proof, after one month at next another one month again didn’t receive after yesterday i try to follow up “ shock’ it say you not able to claim because rule of the bonus package? Why before not to telling me? this my suprisse so starting worried in discouraging